Business Operations Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Team-driven and committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Offering integrity, a strong work ethic and sound judgement skills.

  • Project Management
  • Business administration
  • Business Development
  • Operations management
  • Relationship building and management
  • Strategic Planning
  • Business workflows
  • Onboarding and training
  • Effective communication
Baruch College of The City University of New York New York, NY Expected in 05/2020 MBA : Health Administration - GPA :
Work History
Cisco Systems, Inc. - Business Operations Manager
Birmingham, AL, 10/2020 - 04/2021
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Worked in tandem with Senior VP to better understand business process and initiate improvements, helping company achieve goals.
  • Managed five and then three departments during organizations initial expansion.
  • Hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Spearheaded cross departmental projects by coordinating with leaders across organization.
  • Selected and implemented new Temperature Monitoring platform for vaccine storage, reduced costs by 27 %
  • Assisted with development of new Cold Chain Management policy
  • Eased team transitions and new employee orientation through effective training and development.
  • Implemented innovative programs, including first vaccine program roll out with NYS Department of Health
  • Promoted positive customer experience through day-to-day supervision and management of Customer Service Team.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Proofpoint Inc - Account Manager
Tennessee, IL, 01/2014 - 10/2020
  • Developed new program in collaboration with ISNP plan which resulted in 15% growth in hospice referrals from sub-acute sector in second half of 2019
  • Developed and implemented action plan to address throughput issues at clinical affiliate and positioned new program as viable solution
  • Liaised with MD Order's department to address backlog of outstanding orders and facilitated recovery of over 129 orders from key account, which saved agency approximately $450,000 in reimbursement
  • Worked with government affairs to apply for CMS waiver to pilot novel ED diversion program to prevent re-hospitalizations
  • Work Experience Identify ‘value add’ opportunities in order to enhance customer satisfaction and deliver additional revenue
  • Motivating and educating staff to deliver on departmental customer satisfaction results and performance goals
  • Promote Change Management concept company-wide and make use of existing methodologies and processes
  • Participate in necessary training, selling techniques and methods and product capability workshops to stay current in business
  • Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in fast-paced work environment
  • Handle stressful situations and lead others in providing high level of customer service in calm and professional manner, constantly projecting service first attitude
  • Prioritize, assign and directs work effort, establishing and ensuring high levels of customer satisfaction, financial compliance, and office support
  • Project professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers, colleagues, and subordinates in deadline-driven environment
  • Provide support for training and development of staff
Proofpoint Inc - Account Manager
Indiana, PA, 08/2011 - 12/2014
  • Transfer/promotion to Manhattan region Brooklyn, NY
  • Achieved 25% growth in sub-acute sector between 2012 and 2013 Managed portfolio of over 50 accounts in Brooklyn and Staten Island region with focus on sub-acute rehab facilities.
Bioplus Specialty Pharmacy - Intake Coordinator
CO, State, 07/2010 - 07/2011
  • Promoted to Account Manager
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained productivity of 25 referrals per week at NYU Langone

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Resume Overview

School Attended
  • Baruch College of The City University of New York
Job Titles Held:
  • Business Operations Manager
  • Account Manager
  • Account Manager
  • Intake Coordinator
  • MBA

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