Results driven professional that utilizes the newest technologies to streamline processes, maximize customer data and market new business opportunities to ensure growth across internal teams. Pro-actively integrates new SaaS opportunities with existing software and data by incorporating many years of customer, software and team support.
Currently looking to expand career to lead larger teams through product acquisitions, development and project goals, as well as obtain FEWD experience and Node.js and Ruby coding education.
Account Management | Process Improvement | Change Management | Software Support | Project Management
Extensive computer experience including: Oracle ERP (test and prod), Microsoft Office, Mac OS, Linux systems, basic Python, basic Ruby, SQLdeveloper, Adobe Premier and Photoshop, Aloha, and Reynolds' OS, Contact Management and multiple SaaS and IEbased applications.
Stream-lined a 20+ year old process that was completely manual. Integrated web-based apps with Oracle ERP to fully complete sales orders in Distributor Orders (Hardware, Software and PS). I worked across IT, IPP, AR and with management teams to document and test for production environment.
Efficiently connected and scheduled IT developers with Order Management processes and specialists to streamline Oracle ERP updates.
Managed all office volunteer events for 2013 and 2014, marketed and recruited for in-house events as well as all events with non-profits in the Greater Dayton Area.
Personally sought after SQL developer access to create and run scripts for month-end and quarter-end deadlines to help streamline all account closes in Order Management.
Updated multiple invoice template languages and formats per country regulations.
Reynolds and Reynolds:
Completed Software Specialist certification Successfully integrated into a software industry with only self-taught abilities Transitioned from solely F&I responsibilities, to marketing CRM, Reporting and Accounting within 7 months.
Liberal Studies in Humanities with a Communication emphasis.
Oracle, SQL developer, SaaS, Teradata, CRM, Avaya, account management, contract management, marketing; volunteer and internal BRGs, pricing, customer retention, management; team lead, multiple languages; Spanish, German.
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