business operations cos ti vp of pr teradata cares dayton champion resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Results driven professional that utilizes the newest technologies to streamline processes, maximize customer data and market new business opportunities to ensure growth across internal teams. Pro-actively integrates new SaaS opportunities with existing software and data by incorporating many years of customer, software and team support.

Currently looking to expand career to lead larger teams through product acquisitions, development and project goals, as well as obtain FEWD experience and Node.js and Ruby coding education.

Account Management | Process Improvement | Change Management | Software Support | Project Management


Extensive computer experience including: Oracle ERP (test and prod), Microsoft Office, Mac OS, Linux systems, basic Python, basic Ruby, SQLdeveloper, Adobe Premier and Photoshop, Aloha, and Reynolds' OS, Contact Management and multiple SaaS and IEbased applications.

  • Multiple networking sites including: YouTube, LinkedIn, Twitter, Facebook, Instagram and Google+.


Stream-lined a 20+ year old process that was completely manual. Integrated web-based apps with Oracle ERP to fully complete sales orders in Distributor Orders (Hardware, Software and PS). I worked across IT, IPP, AR and with management teams to document and test for production environment.

Efficiently connected and scheduled IT developers with Order Management processes and specialists to streamline Oracle ERP updates.

Managed all office volunteer events for 2013 and 2014, marketed and recruited for in-house events as well as all events with non-profits in the Greater Dayton Area.

Personally sought after SQL developer access to create and run scripts for month-end and quarter-end deadlines to help streamline all account closes in Order Management.

Updated multiple invoice template languages and formats per country regulations.

Reynolds and Reynolds:

Completed Software Specialist certification Successfully integrated into a software industry with only self-taught abilities Transitioned from solely F&I responsibilities, to marketing CRM, Reporting and Accounting within 7 months.

Business Operations COS, TI VP of PR, Teradata Cares Dayton Champion, 2013 to 11/2015
Tyler TechnologiesMadison, WI,
  • Business Operations ­ Americas & EMEA.
  • Products: Oracle ERP, JIRA, SQL Developer, DMC, CIM, IE, SOM Maintain all international customer accounts by billing products and services provided by Teradata.
  • Review proposals in multiple languages for internal and federal audit, including SOX standards.
  • Examine pricing and customer paperwork.
  • Coordinate TD sales: execute orders and contracts on a monthly, quarterly, semi or annual basis.
  • Complete testing for development of Oracle.
  • Train new employees to maintain project management and Oracle usage.
  • Advertise and facilitate all Dayton volunteer activities while organizing events inhouse and throughout the greater Miami Valley area.
  • Manage all PR functions for the Teradata Toastmaster club.
Software Support Specialist, 05/2012 to 01/2013
Million AirIndianapolis, IN,
  • Finance & Insurance.
  • Products: docuPAD, ERA Ignite, AVAYA, Contact Management, Naked Lime Maintained longevity of customer relationship by supporting all Finance and Insurance software issues.
  • Worked financials on car deals to ensure accuracy with current sales promotions, APR and rebates.
  • Worked Campaign Management to assist customers in retaining longterm clientele sales.
  • Delegated software issues to appropriate support teams.
  • Trained new employees on Reynolds' software and processes.
  • Communicated between interoffice teams and outofstate teams to accomplish programming modifications, customer requests and sales initiatives.
Lead Customer Service Representative, 07/2011 to 05/2012
Get-N-GoSioux Falls, SD,
  • Provided consistent, highlevel customer service Organized donation accounts Emailed information to platform Referred clients for new products Maintained and balanced up to a $15,000 cash drawer Operated and balanced ATM up to $74,000.
Open/Close Server & Customer Service Representative, 05/2010 to 12/2011
FedexMemphis, TN,
  • Maintained highlevel of customer service Communicated with Spanishspeaking kitchen staff Set up and tore down restaurant Maintained personal cashhandling.
Sales Associate, 08/2008 to 05/2010
Von MaurCity, STATE,
  • Focused on worldclass customer service while providing solutions for customer inquiries Stocked a twofloor facility Participated and excelled in sales competitions Advertised the store credit account.
Shift Manager, 05/2007 to 01/2009
Starbucks Coffee CompanyCity, STATE,
  • Managed a $500k store Scheduled quarterly sales and donations Created barista training plans Sold accessories and appliances Delegated tasks, scheduled employees, placed stock orders Counted tills and safe, took daily deposit to bank, opened and closed store Created sales competitions.
Master of Science: Data Science, Expected in 2017 to - ,
Bachelor of Arts: Humanities, Communication; Spanish, Expected in 2010 to Wright State University - Dayton, OH

Liberal Studies in Humanities with a Communication emphasis.

Spanish Minor


Oracle, SQL developer, SaaS, Teradata, CRM, Avaya, account management, contract management, marketing; volunteer and internal BRGs, pricing, customer retention, management; team lead, multiple languages; Spanish, German.

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Resume Overview

School Attended

  • Wright State University

Job Titles Held:

  • Business Operations COS, TI VP of PR, Teradata Cares Dayton Champion
  • Software Support Specialist
  • Lead Customer Service Representative
  • Open/Close Server & Customer Service Representative
  • Sales Associate
  • Shift Manager


  • Master of Science
  • Bachelor of Arts

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