Business professional with 9+ years experience in providing innovative business solutions to ensure profit-oriented business objectives. I've had an ability to demonstrate efficiency in leadership and communication with a keen drive to achieve business goals on behalf of shareholders while increasing profits for the business.
Exceptional interpersonal communication
Attention to detail
Identifying best practices
Web technologies and services
Call center metrics decoding aptitude
Strong problem solving aptitude
Committed to maintaining data integrity
Adheres to procedures
Business Operations Consultant, 01/2013 to 03/2015 Full Circle Telecommunications – Tigard, Oregon
4 years network technician experience.
Anticipated and analyzed common connectivity workflow problems.
Handled multiple simultaneous deployment projects against strict deadlines.
Researched and recommended network and data communications hardware and software.
Oversaw the daily performance of computer systems.
Researched clients' business issues and goals to offer appropriate solutions.
Negotiated prices, terms of sales and service agreements.
Subject Matter Expert, 01/2011 to 01/2013 Steam Global Services – Beaverton, Oregon
Facilitated inter-departmental communication to effectively provide customer support.
Met all customer call guidelines including service levels, handle time and productivity.
Mastery of customer service management systems and databases.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
Delinquency Management Team Lead, 04/2014 to Current Aerotek / Global Process Services – Beaverton, Oregon
Assumed ownership over team productivity and managed work flow to meet or exceed business metrics.
Identified individual development needs with appropriate training.
Trained staff on operating procedures and company services.
Facilitated inter-departmental communication to effectively provide resolution and support.
Followed-through on all critical inter-departmental escalations to minimize corporate losses.
Strong leader of support staff.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Bachelor of Arts: Real Estate, Current Ashford University - San Diego, CA