Business Intelligence Data Analyst Resume Example
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BUSINESS INTELLIGENCE DATA ANALYST
Professional Summary
Industrious Business Intelligence Data Analyst with successful history developing [Type] intelligence to improve business operational planning and implementation. Exceptional at applying vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy and efficiency in comprehension of company metrics.
Skills
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Work History
01/2001 to CurrentBusiness Intelligence Data Analyst Verizon | Broadview , IL
Business Analyst
ePortal- Schaumburg Marketplace JAN 2020 – Present
- Increased customer satisfaction by resolving [Product or Service] issues.
- Monitored social media and online sources for industry trends.
- Led [Type] team in delivery of [Type] project, resulting in [Result].
- Developed team communications and information for [Type] meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
01/2017 to 08/2018Business Intelligence Data AnalystVerizon | Burbank , IL
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Researched and resolved issues regarding integrity of data flow into [Type] databases.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
08/2018 to 12/2019Business Intelligence Data Analyst InternSealy Isd | Sealy , TX
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Monitored social media and online sources for industry trends.
- Led [Type] team in delivery of [Type] project, resulting in [Result].
- Increased customer satisfaction by resolving [Product or Service] issues.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Drove operational improvements which resulted in savings and improved profit margins.
08/2014 to 06/2016High School Science TeacherAcero Charter Schools | City , STATE
- Teaches High School Physics (Honors).
- Reports to the Principal.
- Serves as Freshman Advisor, helps them navigate through their first year in high school.
- Serves on Refocus Room team, to help students reflect on their actions whenever they get into trouble.
- Coordinates Parents-Teacher-Student conferences to provide feedback and customized support to parents and students.
- Facilitates professional development training for colleagues as assigned by my supervisor.
- Works with colleagues to create instructional materials aimed at helping students from different backgrounds (language and culture) meet their educational goals.
Education
Expected in 11/2020Graduate Certificate | Big Data And AnalyticsDeVry University, City
08/2012MBA | Business Administration and MarketingUniversity of Lagos University of Lagos, City
· Coursework in Management, Marketing, Economics and Accounting
· Graduated with 3.5 GPA
· Majored in Marketing
· Thesis: An Investigation into the Effect of After-Sales Services on Sales Volume of Automobile Marketing Companies: A Case Study of Elizade Motors (Nig) Limited and CICA Automobile Co. (Nig) Limited
06/2010Master of ScienceUniversity of Lagos, City
· Thesis: An Investigation into the Effect of Socio-cultural and Psychological Variables on Students' Achievements in Physics at Senior Secondary School Level
· Member of Students' Representative Council
· Coursework in Physics, Education and General Studies
· Graduated in Top 5% of Class
· Graduated with 3.75 GPA
· Majored in Education
06/2003Bachelor of Science | PhysicsUniversity of Lagos, City
- Coursework in Physics, Mathematics and Education
- Thesis: An Investigation into the Effect of Misconceptions on Students' Achievements in Physics at Senior Secondary School Level
- Majored in Curriculum Studies
Accomplishments
- Worked with the Development Team and Product Owner to maintain the Product Backlog and facilitate transparency to reduce risks and mitigate loss.
- Facilitate decision-making, issue resolution and consensus among the team members and dependent teams.
- Embrace a servant-leader role across scrum teams and support them by proactively identifying and removing impediments and dependencies, internal to the team as well as external, dealing with cross-functional teams as appropriate.
- Coordinate Scrum Events, and make sure that all parties adhere to the time frame.
- Used Jira and Rally for tracking and managing multiple projects.
- Facilitate sprint planning, daily meetings, reviews and demos, retrospectives and release meetings.
Affiliations
Member, Agile Alliance 2020. Member, International Institute of Business Analyst 2020. Member, Project Management Institute (PMI) 2010. Member Institute of Physics (UK) 2003.
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Resume Overview
School Attended
- DeVry University
- University of Lagos University of Lagos
- University of Lagos
Job Titles Held:
- Business Intelligence Data Analyst
- Business Intelligence Data Analyst Intern
- High School Science Teacher
Degrees
- Expected in 11/2020 Graduate Certificate | Big Data And Analytics
08/2012 MBA | Business Administration and Marketing
06/2010 Master of Science
06/2003 Bachelor of Science | Physics
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