Highly effective professional at developing and implementing operational processes, systems, and respective reporting. Able to quickly grasps business priorities to identify optimal personnel, information technology solutions to support the business. Proven ability to drive process efficiency and data integrity as evidenced by 3 years of experience leading teams in business intelligence and analytics.
Configuration and Implementation of business
Reports generation and analysis
Training and development
SQL and databases
Microsoft Office Suite
Business Intelligence Analyst, 02/2017 to Current CareCentrix – Tampa, FL
Conduct primary and secondary analysis on health care markets, competitors and customers.
Perform analysis to assess provider trends, network adequacy and optimize company performance.
Perform rigorous strategic and financial analysis to pinpoint appropriate, practical recommendations relative to the provider network
Participate in tactical cost savings/network efficient initiatives.
Increased annual revenue by $3.2 million by recommending improvements in efficiency.
Collaborate cross-functionally to derive trends, conclusions and recommendations based on the data and analysis.
Contract Manager , 01/2016 to 02/2017 CareCentrix – Tampa, FL
Obtained in-depth knowledge of provider networks and provider needs
Built strong, positive provider relationships and served as expert consultant and resource to team members in identifying and resolving provider issues
Managed and promoted provider satisfaction through ensuring proactive service, support and education
Acted as the first point of contact for provider inquiries, including provider contract status, claim issues, demographic updates, complaints or concerns
Ensured that appropriate reference materials and health plan protocols are current and consistent
Created and maintained training and reference materials for internal use
Coordinated Provider Network updates of critical information to providers through email/fax blasts, and other communications
Responsible for updates and maintenance of provider directory
Conducted quality audits to ensure that the updates submitted to health plans wereimplemented and current
Participated in special projects to improve work flow process and increase revenue
Coordination, monitoring and administration with all contracts, amendments, etc.
Business Intelligence Analyst, 08/2015 to 10/2015 SalesMakers INC. – Saint Petersburg, FL
research and analysis to support business operations.
and designed business processes and make recommendations in
order to improve business systems to
deliver greater effectiveness and efficiency.
systems and data to resolve business issues.
Identified and implemented new practices and consulted how to improve current
costs and benefits of alternative actions or solutions to establish viability and return on investment.
Developed recommendations to solve problems and issues related to the business
and documented business processes using metrics, in order to identify
Information Systems Coordinator, 05/2013 to 08/2015 SalesMakers INC. – Saint Petersburg, FL
Designed and delivered 2 new project plans within 2 years for projects budgeted at more than $350,000.
Boosted customer service ratings by 75% by developing new processes and improving work flow.
Setup and deployed company assets for over 3,000 employees.
Oversaw a decrease in average daily Help Desk tickets by 80%.
Automated repeatable tasks where possible to increase efficiency
Bachelor of Science : Management Information Systems, 08/2015 University of South Florida - Saint Petersburg, FL