business initiative consultant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Ability to synthesize information to identify key risks, customer impact, financial implications, delays that could impact delivery, and issues that pose material risk to the project or business
  • Maintain and plan metrics for tracking/evaluating to ensure all project tasks are accurately communicated to key stakeholders.
  • Manage ongoing production and workflow improvement efforts, large projects and/or small segments of larger projects.
  • Motivated and results-driven with proven track record in data analytics and process optimization. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings.
  • Data analysis and reporting
  • Senior management
  • Project management
  • Risk management
  • Time management
  • Customer Care Quality Analysis
  • Researching
  • Microsoft Excel
  • Workforce training
  • Cost reduction and containment
  • Work flow planning
  • Performance improvements
  • Multi-unit operations management
  • Presentations
  • Customer Relations Specialist
  • Processes and procedures
  • Project scope experienced
  • Training and mentoring
2016 to 2020
Business Initiative Consultant Freshly Commerce, CA,
  • Responsible for managing 150 + ATM projects that included; branch opening and closures, along with cash handling projects within the Wells Fargo Texas region while consulting with multiple partners to provide guidance/direction and ATM project updates.
  • Facilitated the distribution, collection, and periodic project updates and reports.
  • Managed project momentum from start to finish by directly working with the internal and external partners.
  • Assist in the development and review of regional projects for senior management and other regional partners.
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Maintained vital business function throughout unexpected events and managed disaster recovery.
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
2006 to 2016
Operations Analyst Covenant Security Dulles, VA,
  • Liaised between bank operations and various ATM vendors to ensure ATM availability by managing ATM vendor service within Wells Fargo Bank.
  • Managed risk by recommendation in developing processes and procedures, performed data analysis, trending, benchmarking, and identified opportunities to reduce expenses and improve customer experiences.
  • Ensured timetables adhered to appropriate policies and regulations.
  • Position required the ability to establish strong relationships with managers, external partners and stakeholders as well as operational risk management by way of interpreting data and identifying trends while documenting Standard Operation Procedures (SOP).
  • Trained and managed contractors for the ATM Servicer large-scale conversion projects.
  • Problem analysis, solution implementation, and change management.
  • Engaged in senior management and project management business initiatives and process improvements by summarizing and recommending new strategies and solutions.
  • Identified operational and performance issues and worked with management to resolve concerns.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Recommended process and systems improvements such as changes to ATM Operations Systems (AOS)
  • Compiled and presented reports on findings to senior management teams.
2003 to 2006
ATM Systems Reporting Analyst Wachovia Bank (Wells Fargo Bank) City, STATE,
  • Responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and/or quality statistics.
  • Gathered new sources of market data to support business strategy.
  • Performed required duties to meet business needs.
  • Utilized pivot tables to automate AR aging report updates.
  • Established reporting criteria and standards to effectively maintain data integrity.
  • Improved regulatory compliance by identifying root causes for occurrences of non-compliance.
  • Prepared presentation materials such as graphs, spreadsheets and reports.
  • Monitored KPIs to identify inefficiencies and risks.
  • Scheduled meetings to address exception reporting issues and solutions.
  • Utilized advanced Excel formulas and functions to support infrastructure.
12/1998 to 12/2003
Operations Manager SITEL Corporation City, STATE,
  • Provided leadership in development and implementation of tactical plans, policies and procedures within a contact center.
  • Created an appropriate balance between organizational projects and individual objectives.
  • Applied sound managerial techniques and encouraged productivity in the organization.
  • Conducted performance evaluations, employee disciplinary actions while setting and adjusting schedules.
  • Reviewed and recommended innovative work procedures to streamline processes and improve customer experiences while maintaining an effective business relationship with my peers and partners.
Education and Training
Expected in to to
: Business Management
STRAYER UNIVERSITY - Charlotte, North Carolina ,
Expected in 2013 to to
Frontline Management Development Program; Operations Services and Delivery Certificate of Completion - Wells Fargo Bank:
- ,
Expected in 2012 to to
Situational Self Leadership:
- ,
Expected in 2011 to to
Wells Fargo CIC Toastmasters Achievements:
- ,

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Resume Overview

School Attended


Job Titles Held:

  • Business Initiative Consultant
  • Operations Analyst
  • ATM Systems Reporting Analyst
  • Operations Manager


  • Frontline Management Development Program; Operations Services and Delivery Certificate of Completion - Wells Fargo Bank
  • Situational Self Leadership
  • Wells Fargo CIC Toastmasters Achievements

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