business execution consultant resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Natural leader successful at strategically boosting team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development.

  • Interpersonal Communication Skills
  • Best Practices
  • Computer Hardware Knowledge
  • Information Technology
  • Status Updates
  • Leading Projects
  • Help Desk Support
  • Constructive Feedback
  • Enterprise Technology
  • Virtual Local Area Networks
  • Good Communication Skills
  • Team Collaboration
  • Performance Goals
Work History
11/2016 to Current BUSINESS EXECUTION CONSULTANT Wells Fargo | Modesto, CA,

• Create monthly reporting of Policy Exceptions, as well as maintain SharePoint team site with process documentation and reporting. Build Risk and Compliance processes for the Enterprise Content Management Center of Excellence
• Actively Partner with both Business and Technology team members to support their Policy Exception questions and needs
• Create, maintain, and deliver effective communications regarding new and existing Risk and Compliance processes.

• Reports findings and drafts recommendations to mitigate risk to operational risk and business line management.
• Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.

  • Developed and maintained courteous and effective working relationships.
08/2015 to 11/2016 BUSINESS SYSTEMS MANAGER Amita Health | Smithville, MO,
  • Provide support to business unit managers in planning, development, and implementation of both technology-based and process-based business solutions. This support spans across four areas of focus. The largest area of support is IVR. Other areas that fall under this position are user support for the application support team. This area supports over 600 user change requests a month. The third largest support area is Release Management. The roles and responsibility of this group is to move code releases to production systems for nine TTS systems. The average monthly move count is 70 broken across the nine systems. The fourth area supported is all TSS audit. This includes SOX, SSAE16, clients and any internal audits. Manage a staff of 6 Business Analysts.
06/2011 to 07/2015 Technology Manager Albany Charter School Network | Ridgecrest, CA,
  • Provide expert training, management, and support to talented team committed to delivering quality products/services to diverse clientele.
  • Perform data collection, analysis, and reporting functions.
  • Organize and participate in staff meetings designed to identify and address areas in need of improvement as well as discuss operational changes. Prepare and deliver real time feedback to agents.
  • Administer full project life cycle management.
  • Developed suggestions for technical process improvements to optimize resources
  • Provided leadership and support for IT department
  • Maintained authoritative knowledge through continued education and ongoing training
  • Monitored employee tasks to gauge business functions and inefficiencies
03/2005 to 06/2011 Business Training Consultant Wells Fargo Bank, Inc | City, STATE,
  • Trained senior management teams on industry standards and best practices.
  • Delivered instructional programs to classrooms of up to 20 students focused on computer skills, corporate processes, and different lines of business.
  • Coordinated wide range of instructional projects from planning to execution phases. Served as SME in various subjects including adult learning theories.
  • Supported company’s distributed retail as well as network operations/servicing systems.
  • Satisfied partners by building effective professional and personal relationships with key external/internal stakeholders.
  • Developed, delivered, and implemented new training processes and procedures to support new Helpdesk team in India.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Maintained energy and enthusiasm in fast-paced environment
  • Used coordination and planning skills to achieve results according to schedule
  • Identified issues, analyzed information and provided solutions to problems
Expected in 05/2015 to to Master of Arts | Business Leadership William Penn University, Oskaloosa, IA GPA:
Expected in 05/2008 to to Bachelor of Arts | Business Administration William Penn University, Oskaloosa, IA GPA:
  • Certified Instructor, HDI Global Training Company

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Resume Overview

School Attended

  • William Penn University
  • William Penn University

Job Titles Held:

  • Technology Manager
  • Business Training Consultant


  • Master of Arts
  • Bachelor of Arts

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