Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
A hands on professional with a proven ability to provide effective leadership while coaching and developing others. An effective communicator and problem solver that displays a high level of resourcefulness, creativity, with the ability to motivate and persuade while working in a team environment.
Skills
Leadership
Compliance Management
Financial Management
Office Administration
Hiring & Training
Accounts Payable
Accounts Receivable
Marketing and Sales
Experience
06/2019 to Current
Business Development Scout (Consultant)Yellowbrick – Raleigh, NC,
Manage business consulting services by building client base in the restaurant and healthcare industry.
Advises clients on best and most suitable recruiting and talent acquisition methods while being heavily involved in the process of finding, attracting and hiring talent for clients.
07/2018 to 03/2019
Community LeaderMarsh & Mclennan Companies, Inc. – Anchorage, AK,
Operated within an entrepreneurial framework in the start-up of the Assisted Living Community.
Managed budgets to meet Community needs and Company goals, exceeding company targets for profitability driven by controls in food cost and labor.
Responsible for all aspects of Office Administration for the Community.
Provided leadership and direction for overall community operations for over 50 employees with a focus to build people, census and profits.
Ensured the delivery of person-centered care focusing on the human experience while maintaining compliance with all state laws and regulations.
Successfully built community partnerships with local hospitals and other health agencies which served to supply the client funnel.
Supported and Ensured development and use of effective marketing tactics were to drive census.
Supported Community Relations Director ensuring that all operational aspects of special events were executed at a high level, i.e.
Conducted lease signing for all Residential suits; maintained all lease files and updated all databases, i.e.
Marketing and Sales, Financial Management.
Maintained open lines of communications with client family members to ensure responsiveness to concerns to ensure a great resident experience.
03/2011 to 06/2018
Business ConsultantPopeyes Louisiana Kitchen – City, STATE,
Engaged assigned franchisees in the development and execution of continuous improvement plans and facilitated quarterly follow-up meetings.
Assisted franchise partners with the development of annual business plans providing quarterly performance reviews and continuous improvement plans.
Guided the Reimage process for 118 locations meeting Brand timelines for compliance.
Successfully influenced more than 50% of franchise partners to become early adopters of new technology requirements prior to established deadlines providing for enhanced controls in COS.
Supported a large (35 locations) franchise group through receivership to sale averting closure of 35 locations in a DMA of 48.
Conducted periodic restaurant evaluations assessing compliance and adherence to operational brand standards providing coaching towards Ops Excellence.
Responsible for maintaining up-to-date knowledge of all elements of the Popeyes Menu and of services/resources available to franchise operators, including services/resources available within the functional areas of Operations, Training, Development, Marketing, Product/Menu Development, Finance and Concept Integrity.
Provided consultative advice to Franchise Partner sharing company and industry Best Practices.
Selected as Lead Business Consultant for one of the Brand's largest franchisee with over 128 restaurants throughout 6 DMA's.
Contributed to Quality, Service, and Cleanliness turnaround of a large Franchise group (10 locations) averting default due to poor performance as to Key Metric and Brand compliance.
Supported largest (26 locations) Franchise group in Atlanta DMA with the highest AUV's in the East Region yielding AUV's that exceeded the company average by $400K.
Supported a new Franchise Partner in the attainment of record sales of $3M and the attainment of Training Restaurant status within the first year of opening.
Supported over 100 new restaurant openings, guiding the opening processes and documenting progress to ensure operational readiness.
Drafted New Restaurant announcements and provided to all stakeholders inclusive of pictures confirming commencement of operations to Marketing and Development.
Achieved Restaurant Operating Profit of 21% exceeding the Brand goal.
Education and Training
Expected in
Bachelor of Science Degree: Hospitality Management Florida International University - , GPA:
Expected in
Associate of Science: Business Administration Miami Dade Community College - , GPA:
Activities and Honors
Society Human Resource Management
Popeyes Women's Leadership Forum - International Franchise Conference Project Chair - 2011
American Business Women's Association - President, Airport Charter Chapter 2005-2007
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