Business Development Consultant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus

Seeking position as. Strategic IT & Business Planning / Business Process Improvement / Policies Procedures / Procurement Management/ Billing Management

Over 10 years of extensive experience in leading all aspects of the Project Management process groups and knowledge areas. Experience in managing medium to large million dollar projects. Communicate weekly project status to C+ level executives. Utilize MS Project and SharePoint to manage projects. Resolve project risk/ issues in a timely manner to achieve project milestones. Keep abreast of the latest project management technology trends by participating in educational opportunities, reading professional publications, and maintaining personal networks.Motivated Marketing Manager with over 14 years marketing and product development experience, enabling startup and established companies to increase leads and revenue.Detail-oriented Marketing Manager with excellent problem solving skills and extensive social media marketing experience.

Driven Marketing Manager with extensive background in print media. Strong ability to work within teams and multi-task projects under strict deadlines.Creative Marketing Manager with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.

Summary of Skills
  • Rescue Project Management Payroll, HR, and Billing Processes
  • Resolution Management Supply Chain Management Processes
  • Government and Telecom Industries Business Process Improvement
  • Resource Management Requirement Development & Analysis
  • Scope/Time Management Agile/Waterfall/Scrum/SDLC
  • Team Building & Coaching Requirement Development & Analysis
  • Communications Quality Assurance

  • Conflict resolution
  • Complex problem resolution
  • Strategic planning
  • Project management
  • Business recovery and sustainability
  • Process development
  • Project management
  • Marketing materials development
  • MS Project, Visio, Excel, PowerPoint, Microsoft Word, Business Objects, SharePoint, HTML
  • Senior IT Project Manager Managed multiple resource teams to initiate 7 Technology Centers to maintain content partners in the networks.
  • Supervised the upgrade of the Comsquared System for over 50,000+ employees.
  • Simultaneously implemented the Fulton County AMS-HR Payroll system for over 5000+ employees and the Kronos time keeping system in the Personnel department for 55 employees.
  • Led the Procurement Process to ensure that the Client Premise Equipment (CPE) was configured, priced ordered, tracked, and delivered to the staging facilities, and subsequently, to over 1200 sites on-time and within budget resulting in a $50K cost reduction.
  • Client Interface
  • Managed accounting close, accounts payable, and financial reporting for multiple clients.
  • Marketing Requirements
  • Worked with customers to define and develop business cases for new products
  • Wrote marketing requirements documents for future product development.
  • Email Marketing
  • Directed team to develop database of more than 1 million double opt-in members for weekly product update emails.
  • Account Management
  • Managed over 70 large accounts for advertising agencies and brand advertisers.
  • Successfully grew advertiser budgets by 100% and advertiser spending by 150% in 1.5 years.
Professional Experience
07/2006 to Current Business Development Consultant Cardinal Health | Baltimore, MD,
  • Responsible for working with new customers to provide all aspects of business start-up including: Creating business plans.
  • Securing funding/investors.
  • Selecting a business names/Registering domain names.
  • Setting websites.
  • Applying for Incorporation and determining legal structure.
  • Apply for an Employer Identification Number (EIN) and/or business licenses.
  • Registering social media profiles.
  • Creating a revenue generating stream.
  • Renting retail or office space.
  • Buying or renting office/IT equipment.
  • Creating business cards, flyers, and networking tools.
  • Setting up an accounting system and bank accounts.
  • Securing an insurance agent and coverage.
  • Creating strategies to generate business.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Created standard quarterly marketing collateral while ensuring all deadlines were met
  • .Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
  • Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Complied with federal, state and company policies, procedures and regulations.
  • Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

06/2000 to 07/2006 Client Care Center / IT Help Desk Support Coordinator Us Government Other Agencies And Independent Organizations | King Of Prussia, PA,
  • Supported IT hardware, software, and system applications issues including Residential Account Maintenance Platform (RAMP), Card Provisioning Platform (CPP), WorldNet, Wireless, Network Provisioning Platform (NPP), Local Billing System (LBS), and Bureau Link.
  • Opened trouble tickets in the AT&T Common Trouble Tracking (ACTT) and remained end to end manager of the ticket until it was resolved.
  • Also performed system procedures such as establishing live or shell accounts, changing the minimum usage of threshold billing flags, changing service and billing information, and adjusting line item charges which reduced the amount of referral tickets to the Production Management Center (PMC).
  • Liaised between internal customers and technicians providing comprehensive system overview of voice and data hardware repairs which led to increased customer satisfaction and job performance within the organization.
  • Consumer Services / Methods and Procedures Assistant Researched and answered questions from the sales floor regarding promotions and procedures, interfacing with Training Developers.
  • Performed alpha and beta testing on all system changes prior to production.
  • Managed the reproduction and distribution of all written documentation for over 500 representatives.
  • Resolved document discrepancies prior to distribution.
  • Consumer Services / Training/Development Assistant Trained account representatives on various computer operations and upgrades.
  • Scheduled training classes between new and existing employees and upper management.
  • Coordinated training materials, speakers, and meeting facilities.
  • Instructed new employees, prepared daily plans, created various activities, and maintained a positive learning environment.
01/1997 to 06/2000 Senior Project/Program Manager / Consultant AT&T | City, STATE,
  • Increased the AVPN circuit capacity from 2 GigEs to 4 GigEs, since 60% of the current bandwidth was already allocated to existing content partners.
  • The new circuits were terminated to the EXN routers.
  • Managed multiple resource teams in a matrix environment for seven National Technology Centers (NTCs) that consist of 35 engineers, site operations, network integration, and network operations, on network capacity, and non-capacity projects by using the standard Service Level Agreements (S.L.A) from each resource group to create project schedules to install routers and AVPN circuits into the AT&T Network.
  • Led status update meetings at multiple levels by using AT&T and Project Management Institute (P.M.I.) methodologies which includes initiating, creating project schedules, resource tracking, communications management, and quality management to ensure projects were in compliance with the Project Management Office (P.M.O.) and System Development Lifecycle standards.
  • Coordinated and maintained the business requirements and all project financial responsibilities (project funding, vendors, and equipment purchase orders) and Service Level Agreement (S.L.A.) Developed weekly status reports on the project network and health to report face to face with C+ level management.
06/1987 to 01/1997 IT Project Manager AT&T Worldwide | City, STATE,
  • Responsible for Tier 2 level of coordination between the customer's network center, AT&T, LEC, onsite technician, and onsite personnel.
  • Supported the overall project management of provisioning Wide Area Network (WAN) circuits, staging, installation, and test & turn-up of this Customer Premise Equipment.
  • As a function of the overall project management, project control mechanisms consisted of custom billing and invoice reconciliation, subcontractor accounts payable, customer accounts receivable, equipment procurement, contract change request, and a full suite of project deliverables.
  • Procured $40M+ of Customer Premise Equipment for multiple projects using Supply Chain Management.
  • Configured and customized over 1200 Cisco routers using Cisco on-line software for customer site installations based on the site survey results.
  • Coordinated the user interface (UI) testing of the Cisco routers to the customer network.
  • Managed several $40M projects which included router installations, equipment, circuits, and maintenance.
  • Created an electronic Statement of Work binder on SharePoint that included all project related documents (i.e.
  • Project Charter, Project Plan, Invoices, Issue Logs, Risk Plan, Site Surveys, and Site Equipment.) Saved $100K by ensuring site surveys and technical installations were performed on time, and within budget, while meeting technical specifications provided by the client.
  • Created, maintained, and analyzed billing detail reports that consisted of over 100 columns which captured installation, maintenance, equipment, and additional on-site service charges for each individual customer site.
  • Reconciled any billing discrepancies between the vendor and the customer.
  • Originated individual invoices for over 1200 sites and submitted them to the AT&T Financial Account Team to apply taxes, then to the customer for payment.
  • Resolved daily issues concerning circuit and PVC orders.
Expected in 1987 Specailty Certification | Unit Secretary South University , Savannah, GA GPA:
Expected in 1986 1 year undergraduate studies | Social Work Savannah State University, Savannah, Georgia GPA:

Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment

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Resume Strength

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Resume Overview

School Attended
  • South University
  • Savannah State University
Job Titles Held:
  • Business Development Consultant
  • Client Care Center / IT Help Desk Support Coordinator
  • Senior Project/Program Manager / Consultant
  • IT Project Manager
  • Specailty Certification
  • 1 year undergraduate studies