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business data analyst resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Profile

To creatively contribute my positive quota to enhancing viable growth in an organization where individuals are not limited career wise. Highly talented dynamic, knowledgeable and experienced savvy, competent with professional engineering and management experience. Seeks to obtain a challenging position where I can utilize my skills both in public and private sectors, government agencies, foundations, corporations and local firms. Possess an excellent organizational and analytical skills and the ability to get results. Proven ability to manage with consistent results. Adopts a systematic approach to problem solving and effectively analyze results to implement solutions. Proficient at making quick and effective decisions in stressful situations. Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines. A self-motivated professional with an excellent track record in a high volume position. A strong commitment to quality customer service coupled with first-rate communication skills builds significant customer loyalty. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensures increased productivity and efficiency. 10 years experience in the Customer Service Management, Project Management and Quality Control. Helped company attain the highest customer service ratings (as determined by external auditors) Led a team that increased CAP Plc's turnover in the regional office by over 300% within 2 years by creating new opportunities for the company. Recommended Service Level Agreements to enhance customer experience for new and existing customers, which led to a 3% increase in renewals and a 2.5% increase in value of units sold. Implemented and enforced ISO 9001 engineering procedures. Developed and administered engineering concept, preliminary and final design review processes. Good command over English. Extensive knowledge of computer. Pleasing personality


COMMUNICATION SKILLS:

Excellent communication skills teamed with the ability to develop rapport with employees, peers and clients. Confident in dealing with individuals of all levels to provide quality client services.


PERSONAL ATTRIBUTES:

Highly organized and efficient, flexible and versatile team player who works hard to excel in all environments. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. Ability to form good working relationships with both my peers and staff.

Areas of Expertise

Microsoft Word, Access, Excel and PowerPoint

Professional Experience
01/2009 to 01/1
Business/Data Analyst Affinity Solutions San Jose, CA,
  • Process and audit charges.
  • Billing analysis and evaluation.
  • Monitor trends and applicability.
  • Evaluate and assess client needs and product.
  • Generate reports, creates spreadsheets, and develop databases and enter new data information Training and mentoring staff.
01/2007 to 01/2009
Human Resources Specialist Motivational Learners Champion Windows , OH,
  • Responsible for staff orientation programs.
  • Managed training materials Scheduled training sessions.
  • Responsible for departmental and unit support activities.
  • Administrative and secretarial duties as needed Evaluated training programs for effectiveness.
01/2001 to 01/2007
Customer Service Manager Chemical & Allied Products Plc City, , Nigeria
  • Developed, Managed and Marketed paint sales Managed the regional office profitably while ensuring the smooth running of sales activities Ensure consistency in provision of excellent ambience for our customers as it relates to company's actual standard.
  • Implemented the Customer Relationships Management strategies and the Customer Service Policy Offer continual professional advice to the Dulux Agent in achieving goals and objectives Ensures that at all times Dulux exceeds the expectation of its customers.
Education
Expected in 2005
MBA: BSc-Chemical Engineering
- ,
GPA:
BSc-Chemical Engineering
Expected in 1998
Senior School Certification Examination (G.C.E 'O' Level:
- ,
GPA:
Expected in 1993
ITIL Certified Customer Service professional (Fellow) LAGOS BUSINESS SCHOOL (LBS) Improve Personal Effectiveness TOM ASSOCIATE Customer Service Excellence EXCELLENCE MGT. SUPPORT LTD Customer Relation Management HIGHWAY LIMITED Effective Relationship Selling Skill NIGERIA CORROSION ASSOCIATION Corrosion Control of Facility PROSELL CONSULTING Advance Selling Skill GREAT ORANGE VALUES CONSULT Relationship Marketing & Customer Service Research :
- ,
GPA:
Expected in
MASTERS: BUSINESS ADMINISTRATION
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GPA:
BUSINESS ADMINISTRATION
Affiliations

Skills

Administrative, Billing, C, CONSULTING, client, Customer Service, databases, ITIL, mentoring, Access, Excel, office, PowerPoint, Microsoft Word, paint, Relationship Marketing, Research, Selling, sales, secretarial, spreadsheets, training materials, training programs

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Resume Overview

School Attended

Job Titles Held:

  • Business/Data Analyst
  • Human Resources Specialist Motivational Learners
  • Customer Service Manager

Degrees

  • MBA
  • Senior School Certification Examination (G.C.E 'O' Level
  • ITIL Certified Customer Service professional (Fellow) LAGOS BUSINESS SCHOOL (LBS) Improve Personal Effectiveness TOM ASSOCIATE Customer Service Excellence EXCELLENCE MGT. SUPPORT LTD Customer Relation Management HIGHWAY LIMITED Effective Relationship Selling Skill NIGERIA CORROSION ASSOCIATION Corrosion Control of Facility PROSELL CONSULTING Advance Selling Skill GREAT ORANGE VALUES CONSULT Relationship Marketing & Customer Service Research
  • MASTERS

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