To creatively contribute my positive quota to enhancing viable growth in an organization where individuals are not limited career wise. Highly talented dynamic, knowledgeable and experienced savvy, competent with professional engineering and management experience. Seeks to obtain a challenging position where I can utilize my skills both in public and private sectors, government agencies, foundations, corporations and local firms. Possess an excellent organizational and analytical skills and the ability to get results. Proven ability to manage with consistent results. Adopts a systematic approach to problem solving and effectively analyze results to implement solutions. Proficient at making quick and effective decisions in stressful situations. Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines. A self-motivated professional with an excellent track record in a high volume position. A strong commitment to quality customer service coupled with first-rate communication skills builds significant customer loyalty. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensures increased productivity and efficiency. 10 years experience in the Customer Service Management, Project Management and Quality Control. Helped company attain the highest customer service ratings (as determined by external auditors) Led a team that increased CAP Plc's turnover in the regional office by over 300% within 2 years by creating new opportunities for the company. Recommended Service Level Agreements to enhance customer experience for new and existing customers, which led to a 3% increase in renewals and a 2.5% increase in value of units sold. Implemented and enforced ISO 9001 engineering procedures. Developed and administered engineering concept, preliminary and final design review processes. Good command over English. Extensive knowledge of computer. Pleasing personality
Excellent communication skills teamed with the ability to develop rapport with employees, peers and clients. Confident in dealing with individuals of all levels to provide quality client services.
Highly organized and efficient, flexible and versatile team player who works hard to excel in all environments. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. Ability to form good working relationships with both my peers and staff.
Microsoft Word, Access, Excel and PowerPoint
Administrative, Billing, C, CONSULTING, client, Customer Service, databases, ITIL, mentoring, Access, Excel, office, PowerPoint, Microsoft Word, paint, Relationship Marketing, Research, Selling, sales, secretarial, spreadsheets, training materials, training programs
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