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Business Analyst IV, Technology Innovation Resume Example

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BUSINESS ANALYST IV, TECHNOLOGY INNOVATION
Professional Summary

Process savvy Business and Technical Analyst with 15+ years of progressive experience in varied roles across multiple fortune 500 corporations. Adept at developing innovative solutions to solve complex issue and streamline business processes to improve business growth and eliminate inefficiencies.

EXPERTISE
  • Expert Power Apps Developer
  • Expert Power AUtomate (Flow) Developer
  • Power BI
  • Microsoft Dynamics
  • PowerShell, CSS & HTML Scripting
  • Common Data Service (CDS), Azure, and Sharepoint
  • 0365 Global Administration
  • Business process optimization
  • Azure Functions
Work History
Business Analyst IV, Technology Innovation08/2017 to Current
Multiquip Inc. – Lewisville, TX
  • Recruited by Director of innovation as lead Analyst to spearhead Innovation and digital transformation initiatives.
  • Mentor and offer skills training to new team members. Onboarded 4 Analysts and 2 Contractors in 6 months.
  • Designed, developed, and deployed over 30 Power Apps and Power Automate solutions across 8 cross functional departments.
  • Create and curate standard Power Apps and Power Automate templates for rapid use and deployment.
  • Proactively monitor business processes to identify innovation opportunities eliminating operational inefficiencies. Eliminated over 15 legacy systems resulting in 500K+ annual license fees.
  • Identify and evaluates emerging technologies to keep up and compete with the changing industry landscape.
  • Created and implemented a digital production traveler process across 4 plants resulting in 13% increased efficiency for shop floor users, and saved 20,000+ prints.
  • Spearhead hackathon meetings with cross functional teams with goal of identifies opportunities for continuous improvement.
  • Participate in Power Platform developer community, attends 2 -3 annual tech conferences and platform trainings.
  • Member of invitation only Microsoft's Power AppsChampion program that helps evaluate new platform features before they are released to the public.
Sr Systems Analyst01/2013 to 07/2017
Baylor Scott & White Health – Dallas, TX
  • Worked cross functionally with all departments to develop policies, strategies, processes and best practices
  • Applied advanced troubleshooting techniques to provide unique solutions to various application platforms
  • Configured and integrated clinical Application Systems for different hospital departments such Operating rooms and Emergency departments.
  • Carried out remediation actions on failing systems and applicationsto avoid systems interruption that would impact patient care. Reduced incident requests by 7%.
  • Collaborated with other teams and senior management on strategy and best practices on different projects.
  • Evaluated and approved change and service management requests based on approved policies and governing regulations.
Systems Services Analyst III09/2009 to 12/2012
Fidelity Investments – Westlake, TX
  • Enterprise infrastructure support and problem resolution of complex hardware and software issues across several end user platforms.
  • Managed, resolved, and tracked escalated tier I/II support requests by determining root cause, identifying and applying corrective measures, or escalating issues to appropriate support group in a timely fashion as needed.
  • Collaborated with business and technical teams on software fixes, and planning – finding solutions that minimize business impact and drive rapid restoration of service.
  • Followed crisis management procedures for high impact issues based on Business Unit Impact protocol.
  • Led regular build outs, refresh projects, and strategic support meetings. Was part of a small team that carried out Windows 7 migration project in a campus of 5000 employees.
  • Participated in Disaster Recovery planning and exercises.
Systems Support- Tier III03/2004 to 08/2009
AT&T Inc. – Dallas, TX
  • Member of a Specialized Team whose main goal was to proactively and actively work with customers, AT&T Network Field Operations , Network engineers, outside vendors and affiliated groups to resolve recurrent issues that disrupt customer services on frequent basis
  • Handled an average of 18 cases daily & achieved over 90% first call resolution
  • Used sophisticated test systems to verify and determine faults in networked and User access systems.
  • Performed extensive quality tests on network performance , worked with field technical teams to establish inside and outside wiring solutions and network node placements.
  • Possessed Knowledge of company procedures and ability to exercise good judgment in making decisions
Education
Bachelor of Science: IT, Artificial Intelligence (AI) And RoboticsExpected in 12/2021Colorado State University- Global- Aurora CO
Bachelor of Science: Management Information Systems2008Virginia College - Birmingham- Birmingham, AL
Certifications
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA A+
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Resume Overview

Companies Worked For:

  • Multiquip Inc.
  • Baylor Scott & White Health
  • Fidelity Investments
  • AT&T Inc.

School Attended

  • Colorado State University- Global
  • Virginia College - Birmingham

Job Titles Held:

  • Business Analyst IV, Technology Innovation
  • Sr Systems Analyst
  • Systems Services Analyst III
  • Systems Support- Tier III

Degrees

  • Bachelor of Science : IT, Artificial Intelligence (AI) And Robotics Expected in 12/2021
    Bachelor of Science : Management Information Systems 2008

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