Microsoft Office proficiency
Excellent communication skills
Multi-line phone proficiency
Filing and data archiving
Strong problem solver
Meticulous attention to detail Resourceful
Strong interpersonal skills
Greeted and registered guests and issued room keys.
Monitored room availability.
Processed basic point-of-sale transactions for the on-site convenience store as well as for guests staying in-house.
Completed reservations via telephone, email, and in person.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed guest inquiries concerning both hotel and military policies in a timely and accurate fashion.
Processed guest payments for room charges, food and beverage charges and phone charges.
Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information.
Made copies, sent faxes and handled all incoming and outgoing mail.
Sorted, scanned, and filed prospective student documentation including applications, medical records, transcripts, and birth certificates/citizenship certifications.
Prepared materials for the Admissions Recruitment Staff Events both on-campus and out of town events such as school visits, Open Houses, and University Receptions.
Corresponded with prospective students, incoming students, and students' parents via email, telephone, and in person concerning the admissions process as well as other inquiries assistance.
Performed basic patron service and cashier responsibilities including monetary transactions Greeted customers and answered questions regarding store products and services.
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