branch manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Skilled Branch Manager with demonstrated success in coordinating team. Friendly and adaptable professional with remarkable leadership management skills.

Innovative and successfully building customer relationships. Strong multi-tasker and delivers desired results.

Highly detail-oriented, reliable and professional.

  • Microsoft Outlook
  • Microsoft Excel
  • Adobe Systems Adobe Acrobat
  • Microsoft Office
  • Attention to Detail
  • Critical Thinking
  • Tableau
  • Power BI
  • SQL
Work History
05/2022 to Current
Branch Manager Miq Logistics Compton, CA,
  • Managed day to day branch operations by ensuring every department has needed tools and information, needed supplies for smooth functioning are provided, customer needs are met, and employees' questions are answered.
  • Properly and effectively managed average daily census of 170 clients.
  • Maintained friendly and professional client and employee interactions.
  • Assessed employee performance and developed improvement plans.
  • Listened to employee concerns and suggestions and developed ways to improve satisfaction.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and reviewing company protocol and operations as well as new dynamics with employees.
  • Gathered and reviewed client feedback to improve operations.
  • Created strategies to develop and expand existing client loyalty through prompt notifications and honesty, resulting in increase in client satisfaction.
  • Consistently tracked and reported any client changes and incidents, employee functions, and prepared daily, weekly and monthly reports.
08/2020 to 05/2022
Home Health Registered Nurse Case Manager Mercy Health Urbana, OH,
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Provided physical assessments and management to home health patients.
  • Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising RN/LPN or Caregiver.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
03/2020 to 06/2020
Travel Registered Nurse Kaiser Permanente Newnan, GA,
  • Managed about 4-7 patients per shift.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
  • Documented patient interactions and interventions in EPIC EMR.
  • Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied and observations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Educated family members and caregivers on patient care instructions.
  • Managed patients recovering from medical or surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
08/2018 to 03/2020
Medical Surgical Registered Nurse Palmetto Health Spartanburg, SC,
  • Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
  • Managed caseload of 7 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
  • Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
Expected in 05/2018 to to
Bachelor Of Science: Nursing
University of Alabama At Huntsville - Huntsville, AL
  • Dean's List Spring 2015
Expected in 11/2012 to to
Bachelor Of Arts: Archeology
University of Ibadan - Nigeria,
Native or Bilingual

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Resume Overview

School Attended

  • University of Alabama At Huntsville
  • University of Ibadan

Job Titles Held:

  • Branch Manager
  • Home Health Registered Nurse Case Manager
  • Travel Registered Nurse
  • Medical Surgical Registered Nurse


  • Bachelor Of Science
  • Bachelor Of Arts

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