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bookkeeping trainer customer service resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic training professional successful at developing training plans and supplementary materials to help students and employees excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with training technology and methodologies. Well versed and successful in customer service, training, teaching, Educational leadership, and bookkeeping. Seeking a company to be passionate about in order to utilize and challenge skills.

Skills
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Leadership
  • Independently and passionately driven
  • Customer Service and Assistance
  • Building Customer Trust and Loyalty
  • Collaborative Environments
  • Corrective Action Planning
  • POS Inventory System Operation
  • Training Program Effectiveness
  • Calm and Professional Under Pressure
Work History
Bookkeeping, Trainer, Customer Service, 07/2012 - 07/2022
St. Louis Arc Creve Coeur, MO,
  • Diminished financial discrepancies and managed monetary transactions.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Maintained and processed invoices, deposits and money logs.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Recruited and trained many new members of guest service team.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Elementary Lead Teacher, 12/2019 - 03/2022
The Barnes Academy City, STATE,
  • Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Built positive relationships with parents to involve families in educational process.
  • Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
  • Collaborated with administrators on classroom policies, management strategies and discipline.
  • Established field trips and handled all paperwork and monetary responsibilities.
  • Educated teachers on teaching strategies and classroom management.
  • Insuring all teachers stayed on track and assisted with any needs in the classroom.
  • Compiled lists of necessary programs, visual and tactile aides, and curriculum needed for teacher and student success.
Sports Center , 08/2014 - 06/2018
Pensacola Christian College Inc. City, STATE,
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Trained many associates and managers to be proficient in the workplace.
  • Proficient in sales and customer satisfaction.
  • Supervised large group sales and activities for specified camps.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Positioned as go-to person for staff members, troubleshooting complex administrative and training issues promptly.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Assistant Coordinator, 12/2013 - 07/2014
Joni And Friends, Charlotte City, STATE,
  • Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
  • Worked with supervisor to assess needs and determine best courses of action.
  • Organized and prepared daily activities and restocked materials and snacks for facility.
  • Maintained parental sign-in and sign-out sheets.
  • Delegated tasks to Volunteer team members.
  • Maintained master schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Oversaw project logistics using industry expertise and independent judgment.
Education
Bachelor of Science: Elementary Education, Expected in 05/2020
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Pensacola Christian College - Pensacola, FL
GPA:
Status -
  • Public Speaking emphasis
  • Extensive customer service training
  • First aide training
  • Belay certification
  • Life guard Certification
  • Disability training
  • Camp Counseling (disability and non)

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Resume Overview

School Attended

  • Pensacola Christian College

Job Titles Held:

  • Bookkeeping, Trainer, Customer Service
  • Elementary Lead Teacher
  • Sports Center
  • Assistant Coordinator

Degrees

  • Bachelor of Science

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