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bloomingdales customer service client specialist resume example with 13+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Bloomingdale's Customer Service Client Specialist - Macy's Credit & Customer Service Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Skills
  • Customer Service
  • Customer Care
  • Call Center
  • Customer Support
  • CSR
  • Benefits, Supervision
  • Call Center, Take messages
  • Com, Teaching
  • Conferences, Telephones
  • Content, Phone
  • Make copies, Word
  • Credit, Processing
  • Client
  • Clients
  • Customer Service
  • Customer Care
  • Customer Support
  • Database management
  • Decision-making
  • Decision
  • Making
  • E-mail
  • Email
  • Special events

Features

  • Forms
  • Drawing
  • Materials
  • Meetings
  • Office
  • Win
  • Order Entry
  • Painting
  • Personnel
  • Policies
  • Quality
  • Read
  • Selling
  • Sales
  • Scheduling
  • Customer focused-service
Work History
02/2016 to Current Bloomingdale's Customer Service Client Specialist Menzies Aviation | Arlington, VA,
  • Provide exceptional personalized selling and service to Bloomingdale's clients via phone,e-mail and/or live chat.
  • Exercise judgment to resolve customer issues on the first call.
  • Provide an exceptional customer experience by ensuring the client is always the priorityBuild and cultivate relationships with clients through personal interaction Develop expertproduct knowledge, understand program features and benefits, and share with clients Utilizeindependent decision-making skills to assist clients.
  • Develop repeat-business through knowledge ofproducts and services to build sales and loyalty Utilize all tools and decisionmaking to fully resolve complex issues Assist with macys.com overflow calls as neededUse computers for various applications, such as database management or wordprocessing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriateindividuals.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Conduct searches to find needed information, using such sources as the Internet.
10/2014 to 01/2016 Lead Agent Pgim Global Short Duration High Yield Fund, Inc. | Stamford, CT,
  • Helped global brands provide a great experience to their customers, build customer loyalty, and growtheir business.
  • Took escalated calls for agents to provide higher resolutions.
  • Use computers for various applications, such as database management or wordprocessing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriateindividuals.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduationceremonies.
  • Review work done by others to check for correct spelling and grammar, ensure thatcompany format policies are followed, and recommend revisions.
08/2008 to 07/2013 Extended Day Counselor/ Substitute New City School | City, STATE,
  • Enforce discipline and attendance rules.
  • Confer with parents and staff to discuss educational activities, policies, and studentbehavioral or learning problems.
  • Collaborate with teachers to develop and maintain curriculum standards, developmission statements, and set performance goals and objectives.
  • Observe teaching methods and examine learning materials to evaluate and standardize curricula andteaching techniques, and to determine areas whereimprovement is needed.
  • Set educational standards and goals, and help establish policies and procedures to carry them out.
  • Plan and lead professional development activities for teachers, administrators, and support staff.
  • Plan and develop instructional methods and content for educational, vocational, or student activityprograms.
  • Teach classes or courses to students.
  • Maintain a safe play environment.
  • Perform general personnel functions, such as supervision, training, and scheduling.
  • Help children with homework and school work.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Regulate children's rest periods.
  • Organize and participate in recreational activities and outings, such as games and fieldtrips.
01/2003 to 07/2005 Customer Service Professional GC Services LP | City, STATE,
  • Customer Care Call Handling Sales Order Entry Taking and Tracking New Application Processing and Credit Approval Processing Error Processing Retention, Saves, and Win backs Third Party Sales Verification Services Email Services Chat Services Executive Escalation Quality First Monitoring Back Office Processing.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Expected in 2018 High School Diploma | North Lafayette Senior High, Wildwood, MO GPA:
Expected in | , , GPA:

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Resume Overview

School Attended

  • Lafayette Senior High

Job Titles Held:

  • Bloomingdale's Customer Service Client Specialist
  • Lead Agent
  • Extended Day Counselor/ Substitute
  • Customer Service Professional

Degrees

  • High School Diploma

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