Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction. Energetic, outgoing and driven to reach company goals. Also dependable and reliable teacher aide/babysitter with 5 years in daycare and babysitting. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and will spark imagination, build self-esteem and help children discover new things each day.
Core Strengths
Time management
Decision making
Team Player
Attention to detail
Communication skills
Interpersonal and computer skills
Organizational skills
Negotiation and sales skills
Accomplishments
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Helped company attain the highest customer service ratings.
Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Work Experience
Bilingual Customer Service Represenative, 10/2015 to 03/2016 Massmarkets – North Sioux City, SD,
Responsible for acting as a liaison between customers and companies.Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Handle changes in policies or renewals.
Provide technical support
Bilingual Customer Service Representative , 06/2015 to 10/2015 Right At School – Grayslake, IL,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Read from scripts.
Handle changes in policies or renewals.
Read from script.
Teacher Assistant, 2015 to 05/2015 Kids R Kids – City, STATE,
Observe and monitor children's play activities.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Instruct children in health and personal habits such as eating, resting, and toilet habits.
Read to children, and teach them simple painting, drawing, handicrafts, and songs.
Organize and store toys and materials to ensure order in activity areas.
Dress children and change diapers.
Help children with homework and school work.
16) Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Care for children in institutional setting, such as group homes, nursery schools, private businesses
Sanitize toys and play equipment.
Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
Achievements:
Assisting and Caring for others.
Creative Thinking
Communicating with supervisor, peers, or subordinates.
Establishing and maintaining interpersonal relationships.
Organizing, planning, and prioritizing work.
Front Desk Represenative, 01/2013 to 01/2015 USA Resorts & Hotels Inc. – City, STATE,
Greet and welcome all hotel guest with a smile.
Accommodate guests' request for rooms including check in and check out.
Process reservations upon arrival Marketing to improve hotel revenue.
Review account information and charges with guest during check out.
Collaborate with maintanace and housekeeping to maintain a clean, nice, enviroment.
Update team members about changes in hotel products, services, pricing, and policies.
Guest Services
Achievements:
Organized front desk agent with strong interpersonal and computer skills.
Background in customer service and support.
Accustomed to managing difficult client and information.
Educational Background
High School Diploma: , Expected in 2015 Glynn Academy - Brunswick, GA GPA:
Certifications
CPR and First Aid certified . Military Spouse.
Languages
English and Spanish. Fluent in both.
Skills
Attention to detail
Negotiation and sales skills
Communication skills
Computer knowledge
Critical Thinking
Analytical thinking
Decision Making
Organizational skills
Persuasion
Problem analysis
Problem resolution
Team player
Time Management
Personality characteristics, like - patience, poise, tact.
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