Bilingual Customer Service Represenative Resume Example Tablet Express

BILINGUAL CUSTOMER SERVICE REPRESENATIVE

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction. Energetic, outgoing and driven to reach company goals. Also dependable and reliable teacher aide/babysitter with 5 years in daycare and babysitting. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and will spark imagination, build self-esteem and help children discover new things each day.

Core Strengths

Time management
Decision making
Team Player
Attention to detail

Communication skills
Interpersonal and computer skills
Organizational skills
Negotiation and sales skills

Accomplishments

Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Helped company attain the highest customer service ratings.
Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Work Experience

Bilingual Customer Service Represenative Nov 2015 to Apr 2016
Tablet Express － Rockville, MD

Responsible for acting as a liaison between customers and companies.Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Handle changes in policies or renewals.
Provide technical support

Bilingual Customer Service Representative Jul 2015 to Nov 2015
Adecco － Brunswick, GA

Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Read from scripts.
Handle changes in policies or renewals.
Read from script.

Teacher Assistant Jan 2015 to Jun 2015
Kids R Kids － Brunswick, GA

Observe and monitor children's play activities.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Instruct children in health and personal habits such as eating, resting, and toilet habits.
Read to children, and teach them simple painting, drawing, handicrafts, and songs.
Organize and store toys and materials to ensure order in activity areas.
Dress children and change diapers.
Help children with homework and school work.
16) Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Care for children in institutional setting, such as group homes, nursery schools, private businesses
Sanitize toys and play equipment.
Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.

Achievements:

Assisting and Caring for others.
Creative Thinking
Communicating with supervisor, peers, or subordinates.
Establishing and maintaining interpersonal relationships.
Organizing, planning, and prioritizing work.

Front Desk Represenative Feb 2013 to Feb 2015
USA Resorts & Hotels Inc. － Brunswick, GA

Greet and welcome all hotel guest with a smile.
Accommodate guests' request for rooms including check in and check out.
Process reservations upon arrival Marketing to improve hotel revenue.
Review account information and charges with guest during check out.
Collaborate with maintanace and housekeeping to maintain a clean, nice, enviroment.
Update team members about changes in hotel products, services, pricing, and policies.
Guest Services

Achievements:

Organized front desk agent with strong interpersonal and computer skills.
Background in customer service and support.
Accustomed to managing difficult client and information.

Educational Background

High School Diploma 2015 Glynn Academy － Brunswick, GA, USA

Certifications

CPR and First Aid certified . Military Spouse.

Languages

English and Spanish. Fluent in both.

Skills

Attention to detail
Negotiation and sales skills
Communication skills
Computer knowledge
Critical Thinking
Analytical thinking
Decision Making
Organizational skills
Persuasion
Problem analysis
Problem resolution
Team player
Time Management
Personality characteristics, like - patience, poise, tact.
Languages knowledge

Resume Overview

Create a job alert for [job role title] at [location].

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Languages Languages

Customer Service Customer Service

Bilingual Customer Service Represenative Resume Example

Resume Score: 100%