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Bilingual Customer Service Represenative Resume Example

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BILINGUAL CUSTOMER SERVICE REPRESENATIVE
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction. Energetic, outgoing and driven to reach company goals. Also dependable and reliable teacher aide/babysitter with 5 years in daycare and babysitting. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and will spark imagination, build self-esteem and help children discover new things each day.
Core Strengths
  • Time management
  • ​Decision making
  • ​Team Player
  • Attention to detail
  • Communication skills
  • Interpersonal and computer skills
  • Organizational skills
  • Negotiation and sales skills


Accomplishments
  • Managed a high-volume workload within a deadline-driven environment.
  • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Helped company attain the highest customer service ratings.
  • Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Work Experience
Bilingual Customer Service RepresenativeNov 2015 to Apr 2016
Tablet Express － Rockville, MD
  • Responsible for acting as a liaison between customers and companies.Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Handle changes in policies or renewals.
  • Provide technical support
Bilingual Customer Service Representative Jul 2015 to Nov 2015
Adecco － Brunswick, GA
  • Responsible for acting as a liaison between customers and companies.
  • Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Read from scripts.
  • Handle changes in policies or renewals.
  • Read from script.
Teacher AssistantJan 2015 to Jun 2015
Kids R Kids － Brunswick, GA
  • Observe and monitor children's play activities.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Instruct children in health and personal habits such as eating, resting, and toilet habits.
  • Read to children, and teach them simple painting, drawing, handicrafts, and songs.
  • Organize and store toys and materials to ensure order in activity areas.
  • Dress children and change diapers.
  • Help children with homework and school work.
  • 16) Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses
  • Sanitize toys and play equipment.
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
Achievements:
  • Assisting and Caring for others.
  • Creative Thinking
  • Communicating with supervisor, peers, or subordinates.
  • Establishing and maintaining interpersonal relationships.
  • Organizing, planning, and prioritizing work.
Front Desk RepresenativeFeb 2013 to Feb 2015
USA Resorts & Hotels Inc. － Brunswick, GA
  • Greet and welcome all hotel guest with a smile.
  • Accommodate guests' request for rooms including check in and check out.
  • Process reservations upon arrival Marketing to improve hotel revenue.
  • Review account information and charges with guest during check out.
  • Collaborate with maintanace and housekeeping to maintain a clean, nice, enviroment.
  • Update team members about changes in hotel products, services, pricing, and policies.
  • Guest Services
Achievements:
  • Organized front desk agent with strong interpersonal and computer skills.
  • Background in customer service and support.
  • Accustomed to managing difficult client and information.
Educational Background
High School Diploma2015Glynn Academy － Brunswick, GA, USA
Certifications
CPR and First Aid certified . Military Spouse.
Languages
English and Spanish. Fluent in both.
Skills
  • Attention to detail
  • Negotiation and sales skills
  • Communication skills
  • Computer knowledge
  • Critical Thinking
  • Analytical thinking
  • Decision Making
  • Organizational skills
  • Persuasion
  • Problem analysis
  • Problem resolution
  • Team player
  • Time Management
  • Personality characteristics, like - patience, poise, tact.
  • Languages knowledge
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Resume Overview

Companies Worked For:

  • Tablet Express
  • Adecco
  • Kids R Kids
  • USA Resorts & Hotels Inc.

School Attended

  • Glynn Academy

Job Titles Held:

  • Bilingual Customer Service Represenative
  • Bilingual Customer Service Representative
  • Teacher Assistant
  • Front Desk Represenative

Degrees

  • High School Diploma 2015

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