Big Ticket Sales And Customer Service Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Exceptional Service Agent, Proponent Customer Happiness Protocols, High Energy Product Management and Leadership Skills- fair and balanced.

Target Position: Senior level Remote Service Agent.

  • Offering over 10 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
  • Focused customer relations professional, skilled in entrepreneurial lead generation, and applying Customer Happiness protocols.
  • Strong long-term customer relationships via telecommuting skills, development and sales processes.
  • Accomplished in retention and providing unsurpassed support to demanding customers.
  • Karen O'Neil is disciplined, self-motivated leader and thrives as a remote, work-at-home employee or independent contractor.
  • Customer Service and Empathetic Communication Skills
  • Negotiation and Problem Solving
  • Customer Happiness
  • Strategic Planning
  • Complaint Resolution
  • Telemarketing Skills
  • Listening
  • Research
  • Writing
  • Organizational Skills and Time Management
  • Multi Tasking
  • Creativity
  • Hard working and Self-motivated
  • Branding
  • Complaint resolution
07/2018 to 02/2020
Big Ticket Sales and Customer Service Macy's City, STATE,

Macys was forced to close multiple locations in NJ/NY due to COVID-19 health safety considerations.

COVID-19 Layoff.

March 2020 to December 2020.

July 2018 to February 2020

  • Offered each customer top-notch, empathetic personal service to boost Macys Big Ticket Sales, & boost Customer satisfaction and loyalty.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Met and exceeded up-sell goals by highlighting target merchandise with strategic offerings and promotions
  • Increased sales 69% by understanding customer needs & offering advice on purchases and up-selling additional products.
  • Exceeded monthly target goals. Recognized 9 times as Big Ticket Regional employee of the month.
  • Cited top Sales Associate each month by exceeding up-sell goals
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
  • Provided in-bound and out-bound customer service in fast-paced environment
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
04/2015 to 06/2018
Licensed NYS Life Insurance Agent New York Life Insurance Company City, STATE,
  • Built relationships with clients through active listening to provide empathetic, excellent service.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial status
  • Worked to accommodate new and different insurance applications. Specifically, explored new value opportunities to optimize agency reputation.
  • Monitored social media and online sources for industry trends.
  • Drove operational improvements which resulted in savings and personal net profit margins.
  • Honored fiduciary duty to clients as required by NYS Real Property Law.
08/2009 to 03/2015
Principal Broker KC Kelly Real Estate Company City, STATE,
  • KC Kelly Real Estate Company was owned by Principal Broker Karen ONeil. The Company ran concurrently while ONeil was employed by Reed Elsevier International PLC
  • Sold/Leased Residential and Commercial properties in NYS
  • Resolved conflicts and negotiated mutually beneficial agreements between the parties
  • Changed operational market/territory improvements through digital applications to improve profit margins
  • Managed quality assurance programs, including on-site market evaluations, internal audits and customer surveys
  • Facilitated proper loans, inspections and credit reports/approvals
  • Profit margins improved 68% over a 3 year period by instituting online format based on social media trends
  • Hired/managed 4 Agents that serviced their own assigned NYS territories
  • Personally sold 45 residential and commercial properties totaling 85 million in 16 months.
08/2009 to 02/2015
Director Database Marketing/Publisher"WTD" Reed Elsevier PLC Group International City, STATE,
  • Created/Executed/Merchandized global on-line PAID subscription product for both the Travel Industry and Consumer platforms
  • Developed innovative targeted collateral to support overall Corporate branding objectives.
  • Recruited/Managed and Trained a 52 member Inside Customer Service and Sales Department
  • Established Agent goals, conducted performance reviews and set Departmental salary levels to meet budgetary requirements
  • Aggregated and analyzed data related to administrative costs
  • Prepared Fiscal Departmental Budgets for Corporate review
  • Increased central database information 47% in 6 months.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading Publishing partners.
  • Consulted with product development teams to enhance products based on customer data.
  • Established efficient workflow processes and implemented modifications to improve overall Database effectiveness as a PAID "World Travel Directory" service as well as a commercial editorial source for Consumer and Business titles.
Expected in
: Fine Arts/Illustration; Business Management
Syracuse University - Syracuse, NY

Licensed New York State Real Estate Broker; Licensed State of New York Life Insurance Agent; NAIC and National Association of Realtors.Timeframe

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Syracuse University
Job Titles Held:
  • Big Ticket Sales and Customer Service
  • Licensed NYS Life Insurance Agent
  • Principal Broker
  • Director Database Marketing/Publisher"WTD"

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