Seeking an opportunity to utilize my leadership qualities and time management skills to achieve a position
within Verizon Wireless.
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Employee relations specialist
Dedicated to process improvement
Strong problem solving ability
Training manual contributor
Devoted to data integrity
BGCO Coordinator 01/2017 － CurrentVerizon WirelessAlpharetta, GA
online support to internal and external customers through account servicing and
maintenance for Government Accounts
a high level of resolution support to multiple business customer types,
adapting to their varying needs and requirements
efficient support on large accounts, with the ability to be proficient in
for being solution oriented and proactive, providing first call resolution including
eliminating repeat calls, reducing unnecessary transfers and assisting with
escalations and large research requests
the value of Verizon solutions by using strong communication and negotiation
skills to improve the customer experience and increase company revenue
technical knowledge to resolve customer issues and provide assistance on
evolving technologies through effective troubleshooting
Retail Coordinator Volunteer04/2013 － 12/2016Alabama Fashion Alliance Huntsville, AL
Placed retail stores and designers for upcoming fashion shows/mixers
Owner01/2013 － CurrentGarner Travel Agency
Government Technical Support Coordinator06/2012 － 12/2016Verizon WirelessHuntsville, AL
Exceeding/Leading in Monthly Targets.
Providing stellar customer services by proven ACS scores.
94.69 NPS YTD, Top 10 Stack Rank
Implemented State of Arizona Partnership to achieve 100% customer satisfaction with Sales, Online/Offline Support, GEA
Assist Government customers with cellular needs
Assist Supervisor/Management POC responsibility
Team Member of SOIL(Top Leading employees), special dedicated team
Cross Trained in Fulfillment, Federal, State/Local Account Management.
Customer Service Representative09/2007 － 12/2007Verizon WirelessHuntsville, AL
Tech 109/2007 － 05/2012
Consistently Meeting Monthly Targets.
providing stellar customer services by proven ACS scores.
Assist with POC responsibilities.
Completed ACS challenges for Team leading to results of all members leading stats.
Partnered with supervisor to assure 100% VZLearn completions.
Manager/Training Manager10/2000 － 11/2006Family DollarMuscle Shoals, AL
Supervised employees, made deposits and withdrawals.
Processed store orders using PDT Device.
Unload trucks/Schematics per instruction.
Kept financial records of daily/weekly sales.
Interviewed prospective new hires, processed HR paperwork, etc.
Trained other managers to properly operate stores.
Processed group trainings for Loss Prevention
NEAT SHADOWING TRAINING POSITION
Presented daily information leadership information during huddles Partnered with supervisor to assure 100%
VZLearn completions Proficiently lead non certified classes for New Hire with end results of gained knowledge Led
AD/Supervisors daily huddles providing the results for center resulting in increase of 2%-12% increase daily Created
booths for center that provided knowledge to peers Learned the Roles of the Gifted Trainer.
Peak Award 1st Quarter 2015.
Training Manager02/2000 － 02/2006Family DollarHuntsville , AL
Trained managers to efficiently run business and set up new stores by schematics.
Assisted with implementing new procedures across the district.
Customer Service Specialist09/2007 － 12/2007Verizon WirelessHuntsville, AL
Pulled account information concerning payments, orders and arrangements.
Troubleshoot cellular phones and answered general questions about the Verizon Wireless.
Special Projects ( GCO) : EOD CHAMPION, REVENUE CHAMPION, TRANSITION ASSISTANT, SOIL ACCOUNTS, AZ START UP TEAM, Operations team member , G.O.A.L OPS Program, Executive Relations assistant, Voice Of the Customer Expert , Culture Experience Team.