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Bellhop Resume Example

Resume Score: 80%

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M
BELLHOP
Summary

Customer-oriented Bellman experienced in working with a sophisticated clientele. Great at prioritizing tasks and alleviating issues with a calm demeanor. Looking to utilize top-notch interpersonal skills in a hospitality environment.

Multilingual professional successful at working as a Bellman in different hotels for more than six years. Compassionate and dedicated with an understanding of various cultures. Looking for a position as a bellman and willing to provide outstanding service to every guest.

Astute professional with strong work history in hospitality and travel industries. Considered genuine communicator while providing service with enthusiasm. Pursuing new role as bellman with hotel in [Location].

Personable, bilingual bellman capable of ensuring the safety of guests and luggage. Real go-getter with a background providing excellent service. Looking for a bellhop position at a busy resort where great service is always appreciated.

Skills
  • Corporate regulations
  • Basic housekeeping duties
  • Luggage loading and delivery
  • Message delivery
  • Suitcase storage
  • Minor maintenance
  • Room deliveries
  • Guest services
  • Time management
  • Equipment Operation
  • Team building
Experience
Bellhop
Las Vegas, NV
Ballys Hotel /Feb 2020 to Current
  • Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
  • Explained operational hotel room features to guests including how TV remote, heating/cooling, WiFi access and locks worked.
  • Offered guests details regarding hotel's amenities, local arts, and culture, nightlife, dining options, attractions and museums.
  • Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Housekeeping Porter
Las Vegas, NV
Caesars Palace/Sep 1989 to Feb 2020
  • Delivered cots,towels and needed aminities to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Housekeeping Manager
Las Vegas, NV
Planet Hollywood Resort/Jul 2011 to Aug 2012
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Checked 19 rooms per day to verify vacancies post-checkout.
  • Coached new guest room attendants and house men by demonstrating approved cleaning procedures.
Housekeeping Manager
Las Vegas, NV
Wynn Las Vegas/Jul 2005 to Jun 2011
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Managed team of 150 personnel in busy hotel with 3,000 rooms.
  • Created schedules, shift reports and other business documentation.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Ordered housekeeping supplies and guest toiletries.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Submitted repair requests to maintenance team.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.
  • Reviewed employee performance and devised improvement plans.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
  • Utilized chemicals and cleaning equipment with100s discrepancies or hazards.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Managed team of employees, daily progress reports and overall project planning.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Provided insight and information to management regarding onsite improvement project specifications.
Education and Training
High School DiplomaRancho High SchoolJun 1988Las Vegas, NV
Accomplishments

Have been recognized by staff,guests and management for great customer service and for leadership role which resulted in completing daily tasks and guidance to staff for da

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ballys Hotel
  • Caesars Palace
  • Planet Hollywood Resort
  • Wynn Las Vegas

School Attended

  • Rancho High School

Job Titles Held:

  • Bellhop
  • Housekeeping Porter
  • Assistant Housekeeping Manager
  • Housekeeping Manager

Degrees

  • High School Diploma

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