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Bell Captain Resume Example

Resume Score: 60%

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BELL CAPTAIN
Summary

Seasoned professional with 20 years of experience in hospitality and guest relations. Strong background in all aspects of customer service and support. Highly professional, natural leader, accustomed to working in fast-paced environments.

Core Competences 

  • Passion for service & guest satisfaction
  • Superior homeowner and guest relationship
  • Motivated team player & communicator
  • Goal driven, enthusiastic self starter
Experience
07/2004 - Current
Bell Captain

Primary Duties:

  • Participate actively in the daily operation of the department and have thorough knowledge of all bell service duties, procedures, policies, and systems.
  • Maintain harmony among employees, guests and management.
  • Interview and hire bell staff, personnel, shuttle bus drivers
  • Prepare schedule and work assignments for bell staff/ shuttle drivers.
  • Organize and schedule all staff training
  • Coach, counsel and evaluate and discipline staff as needed
  • Prepare and monitor the departmental budget
  • Complete necessary departmental paperwork: progress report, employee time sheets and payroll
  • Order newspapers, pay bill and handle newspaper returns
  • Deliver, pickup,pay bill, fill out proper forms/charges, etc. for guests and employee dry cleaning
  • Cooperate and communicate with housekeeping department and front desk in order to serve guest efficiently
  • Perform misc. tasks and duties for smooth operation of department
  • Cover all positions when needed
  • Keep all department vehicles clean and running well
01/2004 - 12/2007
Skytop Lodge - Skytop, PAMOD

Oversaw all aspects of hotel operation and guest services

12/2001 - 07/2004
Skytop Lodge - Skytop, PABell Stand (Shift Leader/ Assistant)

Oversaw all shifts

Acted as bell captain in his absence; payroll, budget, purchasing, schedule, checklists, discipline, training, guest satisfaction

05/1998 - 12/2001
Skytop Lodge - Skytop, PABell Stand (Bellman)

Provide guest satisfaction

Check guest in and out

Shuttle bus driver, valet, and doorman when needed

Current - Current
Skytop Lodge - Skytop, PAConference Services

Assited in setting up and breaking down meeting rooms on an as needed basis.

Current - Current
Skytop Lodge - Skytop, PABar Staff

Butlering, clearing and assist in tending bar currently on an as needed basis

04/1995 - 04/1998
Skytop Lodge - Skytop, PAActivities Dept.

Life guard at pool

Counselor for kids camp

Lead hikes, bike rides, and walks for guests

Informed guests of resort activities

Lead activities such as: grand march, bingo, horse racing

01/1995 - 02/1995
Mount Airy/ Strictlands - Mt. Pocono, PABellman

Room guests in and out

Assisted guests with any special requests during their visits



10/1994 - 02/1995
Mount Airy/ Strictlands - Mt. Pocono, PAActivities Director

Oversaw and ran all aspects including planning and running activities for social guests

09/1994 - 01/1995
Mount Airy/Strictlands - Mt. Pocono, PACocktail Waiter

Took beverage orders from serving staff or directly from patrons

07/1993 - 09/1994
Mount Airy/Strictlands - Mt. Pocono, PaSocial Staff

Organized and ran daily social events; including kids camp, guest activities and nightly entertainment.

Education
1994
Pocono Mountain High School - Mt. Pocono, PA, USA

Awards

Skytop Awards 

Employee of the Month April 2001

Employee of the Year December 2001

Manager of Quarter Jan.-Mar. 2007

Manager of the Year Dec. 2007

Manager of Quarter Sept. -Dec. 2012

Specialized Training

Leadership & Communication Training

Hiring & Interviewing Training

Management Skills Training

CPR/AED First Responder Training

MOD Training

Community Service

Volunteer T-Ball coach Assistant Spring 2012 & Spring 2013

Volunteer Cook for "Run for Kelly" Notre Dame High School

Oct. 2010, Oct. 2011, Oct. 2012

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Skytop Lodge
  • Mount Airy/ Strictlands
  • Mount Airy/Strictlands

School Attended

  • Pocono Mountain High School

Job Titles Held:

  • Bell Captain
  • MOD
  • Bell Stand (Shift Leader/ Assistant)
  • Bell Stand (Bellman)
  • Conference Services
  • Bar Staff
  • Activities Dept.
  • Bellman
  • Activities Director
  • Cocktail Waiter
  • Social Staff

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