Seasoned professional with 20 years of experience in hospitality and guest relations. Strong background in all aspects of customer service and support. Highly professional, natural leader, accustomed to working in fast-paced environments.
Core Competences
Primary Duties:
Oversaw all aspects of hotel operation and guest services
Oversaw all shifts
Acted as bell captain in his absence; payroll, budget, purchasing, schedule, checklists, discipline, training, guest satisfaction
Provide guest satisfaction
Check guest in and out
Shuttle bus driver, valet, and doorman when needed
Assited in setting up and breaking down meeting rooms on an as needed basis.
Butlering, clearing and assist in tending bar currently on an as needed basis
Life guard at pool
Counselor for kids camp
Lead hikes, bike rides, and walks for guests
Informed guests of resort activities
Lead activities such as: grand march, bingo, horse racing
Room guests in and out
Assisted guests with any special requests during their visits
Oversaw and ran all aspects including planning and running activities for social guests
Took beverage orders from serving staff or directly from patrons
Organized and ran daily social events; including kids camp, guest activities and nightly entertainment.
Skytop Awards
Employee of the Month April 2001
Employee of the Year December 2001
Manager of Quarter Jan.-Mar. 2007
Manager of the Year Dec. 2007
Manager of Quarter Sept. -Dec. 2012
Leadership & Communication Training
Hiring & Interviewing Training
Management Skills Training
CPR/AED First Responder Training
MOD Training
Volunteer T-Ball coach Assistant Spring 2012 & Spring 2013
Volunteer Cook for "Run for Kelly" Notre Dame High School
Oct. 2010, Oct. 2011, Oct. 2012
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Companies Worked For:
School Attended
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