High-energy Banquet manager focused on promoting customer satisfaction and loyalty creating positive relationships with guests through exceptional service and maintaining outstanding hotel accommodations.
Earned “Leader of the Quarter” at Sheraton Ann Arbor Hotel October-December, 2012
Received numerous letters of appreciation for outstanding service.
Maintained a guest satisfaction rating of greater than 98% since July ,2009.
Managed all aspects of banquet facility setup,food and beverage.
Supervised banquet servers, attendants and bartender staff.
Carry out disciplinary action and supervise performance as required.
Cost control by assisting management regarding food beverage,decoration and other equipment purchase.
Assisted banquet manager with the operation of department by ensuring all work is done in a specific time.
Ensure the cleanliness of department was maintained.
Made sure bills were completed and signed by guests.
supervised banquet houseman and server staff ensuring proper setup and service for meetings and meal functions.
served meals in a banquet setting for weddings and receptions.
setup and put out coffee breaks for meeting functions.
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