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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

High-energy Banquet manager focused on promoting customer satisfaction and loyalty creating positive relationships with guests through exceptional service and maintaining outstanding hotel accommodations.



Highlights
  • Staff management
  • Exceptional multi-tasker
  • Operations management
  • Communicates effectively
  • Organize nature
  • Punctuality
  • Deep insight into dining etiquettes and mannerisms
Accomplishments

Earned “Leader of the Quarter” at Sheraton Ann Arbor Hotel October-December, 2012

Received numerous letters of appreciation for outstanding service.

Maintained a guest satisfaction rating of greater than 98% since July ,2009.

Experience
11/1994 to 02/2013
Banquet manager Schulte Hospitality Group – Chesterton, IN,

Managed all aspects of banquet facility setup,food and beverage.

Supervised banquet servers, attendants and bartender staff.

Carry out disciplinary action and supervise performance as required.

Cost control by assisting management regarding food beverage,decoration and other equipment purchase.
01/1991 to 08/1994
Assistant Banquet Manager Accor Hotels – San Diego, CA,

Assisted banquet manager with the operation of department by ensuring all work is done in a specific time.

Ensure the cleanliness of department was maintained.

Made sure bills were completed and signed by guests.

03/1988 to 1991
banquet supervisor Clubcorp Club Operations, Inc. – Philadelphia, PA,

supervised banquet houseman and server staff ensuring proper setup and service for meetings and meal functions.


02/1984 to 02/1988
banquet server/coffee breaks Sheraton Inn – City, STATE,

served meals in a banquet setting for weddings and receptions.

setup and put out coffee breaks for meeting functions.
Education
Expected in 1980
High School Diploma: College prep
 Ypsilanti High School - Ypsilanti, MI
 GPA:

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Resume Overview

School Attended

  • Ypsilanti High School

Job Titles Held:

  • Banquet manager
  • Assistant Banquet Manager
  • banquet supervisor
  • banquet server/coffee breaks

Degrees

  • High School Diploma

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