Experienced [ Computer Operator ] committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Qualified [ Help Desk Operator ] with [ 27 ] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with [ 27 ] years in a demanding call center environment as a Customer Service Representative. [ Lead Operator ] with expertise in delivering support services and resolving customer complaints. Trained in [ Communications ]. Responsible [ operator ] with excellent communication skills demonstrated by [ 27 ] years of experience providing [ help ] to satisfied clients. Efficient, accurate and detail-oriented [ Lead ] with an innate drive to provide exceptional service. Efficient, accurate and detail-orientedwith an innate drive to provide exceptional service. Detail-oriented professional with superb people skills. Engaging and helpful [ person ]. Detail-oriented professional with superb people skills. Engaging and helpful [ Lead Operator ].
Excellent problem-solving abilities
Windows and Linux
Excellent communication skills
Excellent diagnostic skills
CISCO router management
Superior verbal and written communication skills
Calm under pressure
Excellent interpersonal skills
Trusted key holder
Trusted key holder
Creative problem solver
Exceptional communication skills
Strong client relations
Professional phone etiquette
High level of accuracy
Strong customer relations
Strong interpersonal skills
Wine pairing knowledge
Exceptional customer service
Exemplary customer service
Thrives under pressure
Strong client relations
Floor set design expertise
Multi-line phone talent
Articulate and well-spoken
Banquet Captain, 10/2012 to Current High Hand Staffing – Sonoma County, California Captain for staff of 3 to 14 employees for Banquets, Business Meetings, Weddings, Birthdays, and Private Homes. Providing professional service to our clients. Including table settings etiquette and breakdown. Bartenders, wine service, dishservice.
General Manager, 05/2012 to 02/2013 Sonoma County Alano Club – Petaluma, 94954, CA Duties included scheduling 35; 3 hour shifts a week, accounting for all moneyhandling and deposits daily and weekly, managing community service workers, sending weekly reports to the Sonoma County Court System.
Fundraising/Events/Dinners/Dances. Maintaining 5,500 foot facility, maintenance and upkeep. Bi monthly shopping, managing inventory of sales goods. Volume of goods sold approximately $4,500 to $5,000 a month in sales. Meeting room rents at approximately $3,500 monthly. Membership dues of approximately $2,500 a month.
Data Control Clerk, Standard Chartered Bank of London – San Francisco, CA Responsible for all early clearings sorting of all bank checks with corresponding hardcopy. Delivery drops to the Federal Reserve Bank of San Francisco.
Lead Computer Operator, Union Bank of California – Oakland, CA
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Consistently met deadlines and requirements for all production work orders.
Managed creative projects from concept to completion while managing outside vendors.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Recommended architectural improvements, design solutions and integration solutions.
Associate of Arts: Business/English/Communications, Santa Rosa Junior College - Petaluma, CA
Certificate from Union Bank of California of dedicated excellence to their company and goals. 25 years.
CUBEE award for business excellence as a team player.
Certificate of achievement for the successful completion of a course in Wilson's Social Style Series.
System Design Conceptualized and designed [network design and exterior architecture design of high tech. computer room that resulted in a more modern and efficient operation.
Member and supporter of Petaluma Community Foundation