Effectively manage personnel and business operations to handle demanding cliental needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Build relationships with patrons and employees by applying proper communication skills.
· Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
· Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
· Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks.
· Managed employees throughout preparation and service for high-volume events of up to 2000 meals.
· Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
· Operated cash registers and credit card machines to cash out customers, handling up to $6,000 in cash per event.
Jill Dedic: (775) 400-5937
Kelli Barreto: (775) 762-0882
Bekah Wolz: (801) 805-8254
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