Bakery Manager Resume Example BJ's Wholesale Club Inc.

Karen

Dodd

Professional Summary

Efficient Bakery Manager with an immense understanding of production techniques and operations procedures. Able to stand for many hours and work a very flexible schedule. Profound knowledge of catering services and bakery products. Outstanding organizational and communication abilities. Attentive Grocery Store Associate with experience in both bakery and prepared foods. Commitment to highest standards of food safety and providing excellent customer service. Consistently recognized by superiors and customers for knowledge of product shelf locations and stocked inventory.

Skills

Gluten-free baking
Commercial production
Baking equipment maintenance
Recipe creation and conversion
Food management experience

Employee scheduling
Excellent customer service skills
Management
Self motivated

Education

Westwood High School Jamaica 01/1985High School Diploma

Miami Dade CollegeMiami, FLAssociate of Arts: Social Work

Work History

BJ's Wholesale Club Inc.- Bakery Manager
Kendall, MI01/2015 - Current

Managed all baking operations professionally and handled all problems confidently.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Maintained cleanliness and hygiene in bakery premises.
Maintained and controlled inventory of baked goods.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Iced and airbrushed cakes and other pastries for customized orders.
Cleaned and maintained kitchen equipment and oven.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Replenished and rotated food items, following correct food cooling and storage procedures.
Recruited, hired and trained staff of efficient, hardworking associates.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Established and maintained positive vendor relationships.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Managed inventory, labor, expenses and other operational processes.

BJ's Wholesale Club Inc.- Bakery Manager
Cutler Bay, FL01/2012 - 12/2014

Managed all baking operations professionally and handled all problems confidently.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Maintained cleanliness and hygiene in bakery premises.
Maintained and controlled inventory of baked goods.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Iced and airbrushed cakes and other pastries for customized orders.
Cleaned and maintained kitchen equipment and oven.
Replenished and rotated food items, following correct food cooling and storage procedures.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.

BJ's Wholesale Club Inc.- Customer Service Manager
Homestead, FL02/2000 - 12/2012

Exceeded team goals and collaborated with staff members

to implement customer service initiatives.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Devised and published metrics to measure organization's success in delivering world class customer service.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

BJ's Wholesale Club Inc.- Bakery Manager
Homestead, FL05/1997 - 01/2000

Managed all baking operations professionally and handled all problems confidently.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Maintained and controlled inventory of baked goods.
Maintained cleanliness and hygiene in bakery premises.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Cleaned and maintained kitchen equipment and oven.
Recruited, hired and trained staff of efficient, hardworking associates.

Travelling

I love to drive so I like long drives to anywhere. I am always the designated driver.

I plan trips for the family and group outings for my fellow employees

Resume Overview

Companies Worked For:

BJ's Wholesale Club Inc.

School Attended

Westwood High School
Miami Dade College

Job Titles Held:

Bakery Manager
Customer Service Manager

Degrees

High School Diploma
Associate of Arts : Social Work

Bakery Manager Resume Example

Resume Score: 80%

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