Excels at maintaining neat and organized work area, supplies and equipment.
Friendly and upbeat professional enthusiastic about work.
Focused on satisfying customers, supporting the team by applying superior work ethic, knowledge and excellent customer service skills.
Dedicated team player known for good problem-solving skills, punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Outgoing student that is flexible with hours, weekend and evening shifts.
Customer-oriented sales professional with 10+ years of experience building relationships and cultivating partnerships.
Strategical-thinking and attentive
Skills
Speaks to customers on a daily basis
Pays close attention to customers concerns, complaints and completion
Help new and existing customers and suggest the service package that is best for them
Multiple engine experience
Creating troubleshoot tickets
Documents how issue was resolved and look through customers history
Coolant flushes
EPA requirements
Troubleshooting and diagnostics
Troubleshooting skills
Experience
04/2013 to 09/2018
Automotive TechnicianMonro Muffler Brake & Service – Castro Valley, CA,
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Monitored shop equipment to maintain safe working condition.
Kept detailed records of repairs, labor involved and parts used.
Maintained safety protocols to meet regulatory and company expectations.
Maintaining professionalism when confronted face to face.
Sourced, arranged and supervised supply inventory.
01/2016 to 09/2016
Automotive MechanicState Of Pennsylvania – Willow Street, PA,
Monitored shop equipment to maintain safe working condition.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Maintained garage safety protocols to meet regulatory and company expectations.
Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Assisted drivers and workers by safely directing vehicle to position correctly.
Sourced, arranged and supervised supply inventory.
02/2013 to 05/2015
Automotive TechnicianMonro Muffler Brake & Service – Chambersburg, PA,
Worked successfully with diverse group of coworkers to accomplish goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Making improvements to work processes and helping to train others.
Excellent service and attention to customers when face-to-face or through phone conversations.
Completed repairs and maintenance to meet safety specifications.
Monitored shop equipment to maintain safe conditions.
Keep up to date records on customer vehicle repairs
Inspected parts ordered to make sure that they are the same.
Developed in-depth understanding of new automotive systems
Sourced, arranged and supervised inventory.
06/2005 to 08/2013
Internet Technical Support RepresentativeInternet Junction – City, STATE,
Documented tickets for the customers to have an up to date record of previous issues.
As a sales representative, I would suggest new and existing customers the service that is best for them.
As a technician, I would provide a step-by-step instructions on how to correctly use our services.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Juggled multiple projects and tasks.
Provided excellent service and attention to customers when face-to-face, phone conversations and email.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Sales associate, billing, creating sales grids and other tasks.
Help customers setup dedicated servers, collocated servers and web design.
Rebuild, programming and reprogramming modems.
Education and Training
Expected in
: Trade School PTEC CLEARWATER AUTOMOTIVE - Largo, FL, GPA:
Ranked in Top 5 out of our class
PTEC AUTOMOTIVE PROGRAM Recipient
Completed continuing education in automotive
Completed coursework in Rebuild, Replace Motors, Transmission and Air Conditioning
Additional Information
I have a lot of experience in the automotive field but it is not my true calling. Sales and patient consultation is my calling and being around people, having the opportunity to help solve whatever issues that may arise is great for me. I am a passionate and dedicated person that thrives and enjoys successes for the company along with myself. If my tasks are finished and if somebody is struggling with what the are doing, am I more than willing to help so we can all move the same direction. With having experience in sales, its very important to pay attention to detail in order to help find the correct solution and I am very happy to accomplish all of my goals. Thank you.
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