Young transgender seasoned automotive repair professional adept at inspecting, troubleshooting and fixing a wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.
Currently trying to leave the automotive field and transition my life. Currently in the process of going back to school for psychology. Wanting to build stronger people skills and help them solve their problems. Looking for job customer service job.
Skills
Installing equipment
Electrical Diagnostic
Managing parts
Troubleshooting skills
Quality assurance inspections
Computer proficiency
Active listening
Work Area Maintenance
Scheduled services
Ticket writing
Preparing work orders
Customer relations
Multi-tasking ability
High-energy attitude
Fast learning
MS Office Suite
Box Truck experience and maintenance.
Work History
03/2019 to 01/2020
Automotive Service TechnicianTire Discounters – Springboro, OH,
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
Inspected damaged vehicles to estimate repair costs
Communicated issues to leaders and helped develop solutions
Worked on BMW, Mini and Mercedes vehicles to repair engines, transmissions and electrical systems
Explained estimates and determined repair timelines to enhance customer satisfaction
Diagnosed malfunctions and developed effective resolutions with minimal oversight
Repaired suspensions and aligned vehicles
Completed customer orders and warranty services according to manufacturer specifications
Maintained compliance with dealer and manufacturer standards for all repair and maintenance actions
Performed safety and emissions inspections
Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups
Trained and coached employees on procedures for completing all types of repairs and maintenance actions
Troubleshot and diagnosed faults with all types of vehicle systems and components
07/2017 to 03/2019
OwnerFinger Lakes Premier Properties – Canandaigua, NY,
Investigated and resolved customer complaints to foster satisfaction
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Improved quality processes for increased efficiency and effectiveness
Developed and maintained expense budget
Monitored social media and online sources for industry trends
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to automotive problems and protecting company reputation and loyal client base
Received incoming calls and messages and addressed
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Worked 12 hour days 6 days a week
Managed over 100 customers
01/2017 to 07/2017
Store Associate Whole Foods – San Mateo, CA,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Greeted customers, helped locate merchandise and suggested suitable options
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Used POS system to process sales, returns, online orders and gift card activations
Approached browsing customers to initiate conversations to determine buying preferences
Helped up to 40 customers a hour find products on the floor
02/2015 to 02/2017
Automotive Service TechnicianTire Discounters – Whitestown, IN,
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Inspected damaged vehicles to estimate repair costs
Explained estimates and determined repair time lines to enhance customer satisfaction
Diagnosed malfunctions and developed effective resolutions with minimal oversight
Repaired suspensions and aligned vehicles
Completed customer orders and warranty services according to manufacturer specifications
Maintained compliance with dealer and manufacturer standards for all repair and maintenance actions
Performed safety and emissions inspections
Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups
Trained and coached employees on procedures for completing all types of repairs and maintenance actions
Troubleshoot and diagnosed faults with all types of vehicle systems and components
Established clear repair plans with line-item details of expected labor and parts costs
Serviced safely up to 100 cars a day
Education
Expected in 03/2014
High School Diploma: Bentonville High School - Bentonville, AR GPA:
Expected in 2013
: Automtive Service (High School Program) Northwest Technical Institute - Springdale, AR GPA:
Expected in
: Automotive Technology Universal Technical Institute - Houston, TX, GPA:
Expected in
: Computer Engineering NorthWest Arkansas Community College - Bentonville, AR GPA:
Accomplishments
Do to my customer skill and hard work i got the business Autohaus written up in the Napa AutoCenter magazine.
Northwest Arkansas Community college Reflection Essay contest winner 2017
Top 15% in the nation for High School automotive test scores.
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