Automotive Service Technician resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Engine installations
Parts ordering and replacement
Vehicle maintenance and repair
Hydraulic systems
Engine overhauls
Writing work tickets
Diagnostic Assessment
Troubleshooting
Diagnostic skills
Diagnostic abilities
Electrical understanding
Electrical circuits diagrams
Time Management
Troubleshooting and diagnostics
Customer Service
Maintaining records
Experience
Automotive Service Technician, 09/2018 - Current Colony Tire Corporation – Garner, NC,
Diagnose and repair computer, electronic and electrical systems.
Reprogrammed and updated computer systems.
Assessed customer complaints by verbal communication and isolating complaint during road tests.
Tracked mechanical and repair problems and discussed solutions with shop leadership.
Troubleshot faults and devised successful solutions in a self-directed manner.
Developed in-depth understanding of [Type] systems and components to more quickly and efficiently perform repairs.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Detected combustible gas and refrigerant leaks using special instruments.
Shop Forman/ Virginia State Inspector, 10/2015 - 06/2018 Cargomatic – San Leandro, CA,
Directed all documentation, implementation, regulatory compliance, systems maintenance and resource and material procurement activities.
Trained, coached and supported staff members to maximize productivity.
Trained and mentored employees in procedures and performance improvement strategies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Master Technician/ Virginia State Inspector, 06/XXX - 10/2015 Action Cadillac – City, STATE,
Learned all aspects of [System] and [System] to complete repairs according to up-to-date specifications and standards.
Sourced, arranged and supervised supply inventory for most common equipment and tools.
Troubleshot faults and devised successful solutions in a self-directed manner.
Pursued frequent opportunities to further enhance maintenance and repair skills.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Developed in-depth understanding of [Type] systems and components to more quickly and efficiently perform repairs.
Answered customer questions and discussed options face-to-face, over the telephone and via email.
Conducted inspections and tests to verify safety and compliance with emissions limits.
Operations Manager, 07/2008 - 04/XXX Cottman Transmission And Total Auto Care – City, STATE,
Established organizational vision and developed strategies to achieve sales and customer service goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Limited inventory discrepancies by creating online inventory system using Quickbooks.
Implemented process improvements based on identification of productivity or quality issues.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Delivered positive customer experiences by implementing effective quality assurance practices.
Education and Training
High School Diploma: , Expected in - Kempsville High School - Virginia Beach, VA GPA:
Associate of Applied Science: , Expected in - Tidewater Community College - Norfolk, VA GPA:
: Automotive Technology, Expected in - GM Factory Training - Alexandria, Va., GPA:
: FAA Pilot Certification, Expected in - Adventure Aviation - Chesapeake, VA, GPA:
Accomplishments
FAA licensed Pilot
Former Chief Financial Officer, Virginia Chevy Lovers Car Club
Co-Founder, Landstown Commons Saturday Night Cruise-in
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