automotive service advisor resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dependable automotive professional with MOPAR, Jeep certification and expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with a superior work ethic. Adept at writing automotive repair work orders, checking work quality and scheduling preventive maintenance for vehicles and motorsports. Excellent customer service, recordkeeping and project management skills.

  • Inspecting vehicles
  • Ticket writing
  • Calibrating systems
  • Electrical failure expertise
  • Scheduled services
  • Managing parts
  • Customer Relations
  • Troubleshooting skills
  • Preparing work orders
  • Service Scheduling
  • Diagnostic skills
  • Preventive maintenance services
Work History
01/2020 to 05/2021 Automotive Service Advisor Caliber Collision | Salem, OR,
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Diagnosed electrical malfunctions using oscilloscope.
  • Examined new and replacement parts to uncover defects.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Maintained cleanliness, safety and efficiency of garage.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
11/2017 to 01/2020 Service Advisor Aaa Mid-Atlantic | Timonium, MD,
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Handled customer issues with confidence, using great customer communication to provide effective resolution.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Promised best prices for customer services and maintained accuracy when determining quotes.
  • Responded proactively and positively to rapid change.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Resolved service issues over phone with customers daily.
  • Communicated professionally with colleagues, freelancers and clients.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Facilitated repair orders and completed accurate to meet aggressive deadlines.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
01/2016 to 11/2017 Server Ingleside At Rock Creek | Washington, DC,
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
Expected in 05/2005 High School Diploma | Plano Senior High School, Plano, TX , GPA:

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Resume Overview

School Attended

  • Plano Senior High School

Job Titles Held:

  • Automotive Service Advisor
  • Service Advisor
  • Server


  • High School Diploma

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