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automotive service advisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated and personable with a successful 30-year track record of experience in the auction and dealership industry. I have met and exceeded business objectives and led/managed diverse teams. Talent for adapting, developing and communicating best practice. Flexible and versatile-able to maintain control under pressure. Excellent team building, communication and leadership skills.

Seasoned Reconditioning Manager committed to working as part of strong team to test, maintain and repair customer cars, trucks, vans and SUVs. Familiar with technical manuals and other documentation. Focused on maximizing customer service through good time management and decision-making abilities.

Skills
  • Computer Skills
  • Progress Reporting
  • Product Training
  • Performance Goals
  • Team Collaboration
  • Customer Service
  • Excellent Communication
  • Multitasking and Organization
  • Listening Skills
  • Handling Customer Complaints
  • Documentation and Reporting
  • Service Recommendations
  • Dealership and Factory Standards
  • Multitasking and Prioritization
  • Hardworking and Dedicated
  • Problem Solving
  • Safety Policies and Procedures
  • Willing to Learn
  • Customer Relations
  • Valid Driver's License
  • Work Orders and Documentation
  • Coordination with Service Team
  • Work Area Cleanliness
  • Repair Cost Estimation
  • Decision Making
Education and Training
Lino Padrón Rivera Vega Baja PR, Expected in 05/1988 High School Diploma : - GPA :
Experience
Enterprise Rent-A-Car - Automotive Service Advisor
Newport News, VA, 04/2017 - Current
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Examined records and papers to verify warranty and service contract coverage.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Researched coverages under warranties and determined requirements for coverage.
  • Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
  • Describe automotive issues and systems to customers to help them understand their vehicle problems.
  • Review service history with clients and make recommendations based on needs, requests & concerns.
  • Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • Earned highest marks for customer satisfaction by providing exceptional care and service.
Frederick County Public Schools - Supervisor of Operations
Frederick, MD, 10/2016 - 08/2019
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Collaborated with team leaders on quality audits.
  • Conducted employee observations and documented findings.
  • Presented performance and productivity reports to supervisors.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Crafted operations best practices using audits and project management team feedback.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Responded to information requests from superiors, providing specific documentation.
  • Enforced federal, state, local and company rules for safety and operations.
  • Supported accident investigations and prepared related paperwork.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
Sonic Automotive, Inc. - Reconditioning Manager
Houston, TX, 04/1992 - 07/2016
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Led staff meetings for team of 42 to communicate directives.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Provide and maintain a safe work environment while complying with all OSHA, EPA and State or Local safety hand compliance regulations.
  • Partnered with Gay Construction and Executive Team on development of 3.5 Million Body Shop expansion.
Languages
Spanish :
Professional
Negotiated :

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Resume Overview

School Attended

  • Lino Padrón Rivera

Job Titles Held:

  • Automotive Service Advisor
  • Supervisor of Operations
  • Reconditioning Manager

Degrees

  • High School Diploma

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