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automotive service advisor resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Talented retail sales Manager offering expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities through following up with customers insuring their satisfaction was met, or how i could improve their up coming experience if their satisfaction may have not been met.

Enthusiastic about supporting business success to exceed daily,weekly,and monthly goals. Self-assured Automotive Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer relations and resolving customer conflicts. Positive, upbeat Assistant retail/ customer service manager brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, and maintain long-term loyalty.

Skills
  • Customer service expertise
  • Distinguished sales techniques
  • Customer relations
  • Staff training
  • Marketing understanding
  • Scheduling understanding
  • Product promotions
  • Compact/ eighteen wheeler vehicles experience
  • POS systems operations
  • Stock management
  • Records management
  • Issue resolution
  • Credit card payment processing
  • Stockroom procedures
  • Microsoft Office expertise
  • Inbound and outbound calling
Experience
Automotive Service Advisor, 08/2019 to 03/2020
Ken GarffCollins, OH,
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Customer Service Sales Representative, 08/2018 to 08/2019
Siteone Landscape Supply, Inc.Memphis, TN,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Used consultative sales approach to understand and meet customer needs.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
Assistant Fitness Director, 01/2018 to 08/2018
Extra Space StorageNashville, TN,
  • Provided individual health coaching to help clients optimize personal choices.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Kept fitness floor tidy and clean for visitor comfort and hygiene.
  • Helped clients set and achieve health and wellness goals.
  • Met or exceeded monthly revenue and training goals.
  • Performed screenings every 4weeks for markers such as blood pressure, weight and BMI.
  • Administered fitness assessments, including one on one personal sessions with myself, or providing free quick 30min work out to see how the client feels about it, If they are satisfied i assign them to one of my personal trainers.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Assistant Manager, 12/2016 to 11/2017
Genesco Inc.City, STATE,
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased sales from $120,000 to $475,000  by driving operational efficiencies and building excellent customer rapport.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Completed within one hour  inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Managed 12 part times being assistant manager successfully in fast-paced environment through proactive communication and positive feedback.
Education and Training
Diploma : Basics , Expected in 2012 to Ross S Sterling high school - Baytown, TX
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Ross S Sterling high school

Job Titles Held:

  • Automotive Service Advisor
  • Customer Service Sales Representative
  • Assistant Fitness Director
  • Assistant Manager

Degrees

  • Diploma

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