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automotive service advisor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Determined professional effectively talented in customer satisfaction and sales. Considered valuable member of any team and driven to work hard. Seeking Service Advisor position where outstanding customer service experience can be used to help company growth over time.

Skills
  • Data entry
  • Service estimates
  • Records management
  • Records maintenance
  • Writing work tickets
  • Vehicle inspections
  • Parts replacement
Experience
Automotive Service Advisor, 07/2021 to 08/2022
Enterprise Rent-A-CarBrunswick, OH,
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Researched coverages under warranties and determined requirements for coverage.
  • Handled telephone inquiries regarding appointments and work in process.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Describe automotive issues and systems to customers to help them understand their vehicle problems.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
  • Performed in liaison role between customer and service technician.
  • Presented sales quotes, collected payments and filed warranty claims.
  • Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
  • Earned highest CSI score (customer service index) in the region for customer satisfaction by providing exceptional care and service.
Laborer, 02/2010 to 09/2015
MastecFargo, ND,
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Performed regular servicing and preventive maintenance on assigned equipment.
  • Ensured safe working conditions and compliance with all safety regulations.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Lubricated and cleaned machinery and tools.
  • Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
  • Understood and followed oral and written directions.
  • Read plans, instructions or specifications to determine work activities.
Safety Coordinator, 12/2016 to 01/2018
Tempur Sealy International, IncWestport, CT,
  • Trained new and current employees on ways to reduce incidents and eliminate hazards.
  • Investigated safety incidents and drafted reports detailing results.
  • Responded to emergency situations in most efficient, effective ways possible.
  • Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.
  • Provided line employees, managers and company leaders with detailed information about successful safety plans.
  • Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
Merchandiser, 01/2019 to 05/2021
DarigoldBozeman, MT,
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
Education
High School Diploma: , Expected in 07/2008 to Naugatuck High School - Naugatuck, CT
GPA:

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Resume Overview

School Attended

  • Naugatuck High School

Job Titles Held:

  • Automotive Service Advisor
  • Laborer
  • Safety Coordinator
  • Merchandiser

Degrees

  • High School Diploma

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