Store Manager / Administrator. With over 46 years automotive repair experience I maintained the highest level of customer service standards. Providing thorough and skillful support to senior
colleagues and developing skills through training and mentoring to junior colleagues. Excelling in administrative giftings.
During my 13 years with Muffler Shops of Saint Petersburg Inc. (DBA Midas Muffler), As Store Manager I was tasked with restoring profitability and performance of struggling retail stores earning awards such as Manager of the Year, Most Improved Store Customer Satisfaction Awards. Administrative duties included training corporate secretaries.
While focusing on my automotive career, I also awarded myself several years experience in law enforcement and private security. As a special officer with the special officers division of the Memphis police department under the direction of Lieutenant Pat Adams. Worked with Lloyd Phelps, owner of Phelps Security, David Robinson, owner of David Robinson Security both in Memphis Tennessee. Also Baptist Hospital and Memphis International Airport. My highlight was as director of security at Holiday Inn Memphis. Relocated to Montgomery Alabama and worked for J. B. Hintson's Tri State Security, and Walter B. Chandler III deputy district attorney in charge of white collar crime division.
Quick learner - Impeccable organizational skills - Team builder - Conflict resolution - Communication skills - Quality leadership -Administrative Trainer
United States Army Paratrooper - Certified Expert FBI double action combat course
November 2013 to Current
Fuccillo Nissan of ClearwaterClearwater, FLAutomotive Repair Technician
Nissan Certified Automotive Repair Technician providing expert diagnostic and repair techniques with over 46 years experience to several automotive manufacturers such as Nissan, Kia, Ford, and General Motors by obtaining factory training, ASE certifications and maintaining the highest level of hands on performance standards. Mentoring younger technicians. Aiding service writers with technical understanding of customer needs for increased retail sales.
May 2008 to October 2013
Lokey Automotive GroupClearwater, FLQuick Lube Manager As Quick Lube Manager, Responsibilities included increasing total revenues. For the first 2 years since conception, the quick lube department operated in the red generating an average 11k total revenues per month. Hired and built a great staff of 10 employees, developed a training program and together we increased total revenues to 36k our first month and maintained high 20k's to mid 30k's every month for the next 2 years returning 400 labor hours to the main shop consistently each month earning recognition as the highest earning quick lube department with Nissan in the country.
September 2004 to May 2008
Friendly KiaNew Port Richey, FLSenior Kia Certified Automotive Repair Technician Senior Kia Certified Automotive Repair Technician offering expert diagnostic and repair experience while aiding service writers with technical knowledge for increasing retail sales. Maintaining the highest level of customer service. Recipient of numerous district and regional Customer Satisfaction Index awards.
Spectrum School of Ministry New Port Richey, FL, USATheology Associate of Science
University of North Carolina Fort Bragg, North Carolina, USAMilitary Correspondence Certificate
Spectrum School of Ministry AssociateNew
Port Richey, florida
Credentials and Licenses
8 current areas of ASE Certifications include: Under Car Specialist -
Suspension and Steering
Electrical and Electronic Systems
Heating and Air Conditioning
A/C Refrigerant Recovery, Recycling
Auto Maintenance and Light Repair
Ordained Reverend Universal Life Church 2003.
Commissioned Reverend Spectrum School of Ministry 2005.
Concealed Carry Permit Montgomery County, Montgomery Alabama 1980