To obtain a Sales and Service position for a company with growth potential and to utilize knowledge I have
gained in 25 years of working in sales and service.
Authorized to work in the US for any employer
Automotive General Manager, 08/2013
to 07/2015 Crossroads Auto Service – Portage,
Open and Close shop daily Maintain work orders with 4 Technicians Sell Needed Service Order all parts for shop Maintain accounts with all Service Providers Schedule and organize Technician time Handle calls for towing and provide assistance on site to incoming customers Provide excellent customer service.
Automotive Service Writer, 02/2011
to 06/2013 Galesburg Ford – Galesburg,
Proficient in use of Ford Motor ADP System Answer customer phone calls and schedule service appointments Maintain work orders with 7 Technicians Sell needed service Schedule and organize technician time Complete warranty claim paperwork and schedule inspections when required.
Provide excellent customer service and quickly resolve customer concerns.
Regional Sales Manager, 07/2010
to 02/2011 WE Logistics – Grand Blanc,
Responsible for successful acquisition of new accounts in SW Michigan and Indiana Maintain existing accounts by consistently meeting and exceeding customer expectations Complete "in person" sales calls to potential and existing customers daily Responsible for hiring, managing and training of new and existing employees Responsible for driver scheduling and routing daily deliveries Complete "Call Logs" for daily sales calls using Microsoft Excel.
to 04/2010 Ziebart – Lansing,
Responsible for opening and closing the store; hiring/ training employees Met with local car dealers and retail customers to describe products sold; many dealers/retail customers became repeat customers Responsible for managing vendor accounts Ordered materials based on merchandise sold each day for the entire store Responsible for accounts payable and accounts receivable Handled the day-to-day operations of running the retail store.
Outside Sales Representative, 04/2003
to 07/2007 Bushey Radiator and Auto Glass – Mount Pleasant,
Successful new account acquisitions and maintained existing accounts.
Responsible for selling and delivering parts sold each day.
Responsible for installation of auto glass, radiators and AC condensers.
Assistant Manager/Manager, 02/1999
to 04/2003 Ziebart/Speedy Auto Glass – Lansing,
Responsible for phone sales and retail customer sales on a daily basis.
Scheduled appointments for next day business and weekly sales.
Ordered materials that were needed for installing parts that were sold.
Trained employees in auto glass installation.
High School Diploma: General,
1984 Waverly High School Lansing - Lansing,