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Automotive Customer Service Advisor Resume Example

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AUTOMOTIVE CUSTOMER SERVICE ADVISOR
Professional Summary

Hardworking Master Service Advisor successful at correcting problems, completing maintenance and enhancing vehicle operations. Skillful applying specialized experience and technical knowledge to all makes and models of vans, light trucks and SUVs. Excellent leadership and mentoring abilities. Knowledgeable Automotive professional with background servicing both foreign and domestic vehicles. Frequently commended for timeliness and quality. Driven automotive professional successful managing service floor & employees. Good teamwork, communication and problem-solving abilities. Productive Service Advisor/Manager and efficient shop operator keeps safety and customer satisfaction front and center. Versatile Service Advisor with 30 years of experience working with customer, extended warrenty contracts . Timely facilitator of engine diagnostics and repair estimates.

Skills
  • Scheduled services
  • Managing parts
  • Inspecting vehicles
  • Brake systems understanding
  • Ticket writing
  • Customer Relations
  • Ordering supplies
  • Diagnostic skills
  • Troubleshooting skills
  • Preventive Maintenance
  • Safety awareness
  • Preparing work orders
  • Overseeing garage operations
  • Service Scheduling
Work History
Automotive Customer Service Advisor07/2020 to Current
Taylor Chevrolet – Taylor, Michigan
  • Retained accurate records of purchases, titles and sales.
  • Communicated issues to supervisor and helped develop solutions.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Supervised and mentored 4 team members and facilitated daily service operations to drive business growth.
  • Cultivated rapport with transportation industry professionals to streamline buying processes.
  • Delegated jobs to subordinates and monitored quality of work.
  • Wrote work orders and updated accounts in workshop computer.
Assistant Service Manger07/2019 to 04/2020
Audi Of Rochester Hills – Rochester, MI
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Met with customers to discuss service needs and offer available solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Trained 6 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Commercial Sales Manager 08/2018 to 07/2019
Auto Zone – Livonia, MI
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Planned, coordinated and implemented commercial sales functions and processes.
  • Provided extensive leadership by effectively communicating strategic goals and plans.
  • Motivated team to meet and exceed sales goals.
  • Set production goals to exceed budget expectations.
  • Responded to customer feedback in professional and constructive way.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Service Consultant/ Service Manager01/2012 to 07/2018
VIP Truck Center LLC – Livonia, MI
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma05/1985Humphreys County High School- Belzoni, MS
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Resume Overview

Companies Worked For:

  • Taylor Chevrolet
  • Audi Of Rochester Hills
  • Auto Zone
  • VIP Truck Center LLC

School Attended

  • Humphreys County High School

Job Titles Held:

  • Automotive Customer Service Advisor
  • Assistant Service Manger
  • Commercial Sales Manager
  • Service Consultant/ Service Manager

Degrees

  • High School Diploma 05/1985

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