Senior APD Examiner with 30 years experience in the Auto Claims Division at NYCM Insurance. Proven success in leadership, project management, operational excellence and organizational development with a keen understanding of auto claims. Recognized for mentoring peer supervisors and leading a high functioning APD team. Multi-talented and strong overall knowledge of the auto claims processes, frequently included in planning and operational improvements, as well as, divisional projects. Enthusiastic and eager to contribute to team success through hard work, creative problem solving and ability to look at the big picture. Motivated to learn, grow and excel. Recognized consistently for performance excellence and contributions to auto team successes.
NYCM Glass Claim Management - Responsible for managing the overall glass claim experience and vendor relationships initially with Strategic Claims (2016 - 2019) and then with Safelite Solutions. (2019 - Present). Worked on the Safelite Integration project team in early 2019. Currently the Project Manager for the Safelite Self Service Initiative.
Auto Payables Feature Implementation - (2020 - 2021) Initiated and managed the development and implementation of the Auto Payables feature. Including program requests, stakeholder meetings, testing, team training and communication with impacted divisions.
NYCM Title Procurement - (2020 - 2021) Identified underperforming service levels with our vendor partner, developed a remedy and plan of action to take the process back into the NYCM APD workflow. Continue to work with vendor partner, holding them accountable for remaining open inventory and assisted with negotiating financial accountability.
Copart - (2016 - Present) Primary point of contact for salvage issues and concerns and manage vendor relationship.
Strategic Claims - (2016 - 2019) Primary point of contact for glass claim issues and concerns and manage vendor relationship.
Safelite Solutions - (2019 - Present) Primary point of contact for glass claim issues and concerns and manage vendor relationship.
Claims Examiner/Auditor 5 years
Subrogation Examiner 19 years
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