associate consultant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.
Skills
Technical Skills
Configuration/customization of Servicenow system.
BMC patrol configuration for Sybase, Oracle and SQL servers.
Certified in ITIL Version 3 Foundation
Hardware and Networking.
Education
St. Peters Engineering CollegeChennai,India, Expected in 05/2006 ā āM.C.A:Computer Application - GPA:
GPA: 80
DRBCCC Hindu CollegeChennai,India, Expected in 05/2003 ā āBCA:Computer Application - GPA:
GPA: 78
Immaculate Heart of Maryās Girls Higher Secondary SchoolChennai,India, Expected in 04/2000 ā āIntermediate: - GPA:
Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Supported clients with business analysis, documentation and data modeling.
Authored detailed work plans to meet business priorities and deadlines.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Primary focal on defects, enhancement requests and issues for incident and knowledge capabilities reported by the service desk, retail and deployment teams
Involved in the user administration process by creating and managing roles and groups
Manage system access and data security by using access control rules
Content management activities such as creating custom pages and extend the look and feel of UI
Involved in the migration activities during upgrade
Worked on cloning of instances
Monitoring the performance of instances during and after upgrade
Involved in clearing all the post upgrade defects.
Configuring and monitoring BMC patrol console and SIM to check if patrol monitoring is fine on windows, AS400, DB2 and AIX boxes
Provide support on critical incidents that occur on BEM/SIM, Patrol console and event generation issues
Download and create new patrol install package and patches from BMC website
Working on other Adhoc requests such as applying blackout, changing thresholds, clearing file system spaces and history file inconsistencies issues
Raising CRQ and preparing weekly reports
Release management process activities such as upgrade, migration, patching of servers and/or agents is done
Hands on experience in handling tools like BMC patrol, BEM/SIM, BPPM and BMC remedy.
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Resume Overview
School Attended
St. Peters Engineering College
DRBCCC Hindu College
Immaculate Heart of Maryās Girls Higher Secondary School