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Associate Resume Example

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ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 8 year background maintaining customer satisfaction and contributing to company success. Proficient in communication and record keeping. Observant lifeguard with demonstrated success in monitoring guest safety and providing skilled emergency support. Agile and responsive with good physical stamina and reflexes. Trained in CPR/AR/AED as well as emergancy first aid.

Skills
  • Customer Interaction
  • Conflict Resolution
  • Customer Service Orientation
  • Repair
  • Cleaning
  • First Aid and CPR
  • Swim Instruction
  • Problem Resolution
  • Lifeguard Operations
  • Group and individual instruction
  • Effective problem-solver
  • Team Bonding
  • General maintenance
  • Program oversight
  • Strong communicator
  • Safety training
  • Excellent work ethic
  • Compassion
  • Companionship and Emotional Support
  • Emergency procedures understanding
  • Adaptable
  • Simple dressings
  • Multitasking abilities
  • Relationship-Building
Work History
Associate | Company Name - City, State11/2020 - 02/2021
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Mentored and coached other team members to meet daily sales goals.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Managed customer relations and customer service through daily communication and interaction.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
Shift Leader | Company Name - City, State07/2019 - 10/2020
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Oversaw day-to-day activities of 20 employees in food establishment, fostering inspiring atmosphere to optimize employee experiences.
Life Guard | Company Name - City, State05/2016 - 08/2018
  • Trained [Type] users in optimal behaviors and protective techniques.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Consulted with emergency personnel while securing scene.
  • Monitored safety of all guests in and around swimming pool.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Used CPR skills to assist rescued individuals until arrival of emergency services, resulting in multiple positive outcomes.
  • Entered water immediately to pull struggling swimmers to safety.
  • Share tips with patrons on swimming techniques and strength training.
  • Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
  • Attentively monitored swimmers to identify distress.
Education
College Of Healthcare Professions - CityExpected in 09/2021Certification: Medical Assisting
Allison L. Steele E.L.C. - City06/2013High School Diploma
Accomplishments
  • Improved customer satisfaction by resolving issues in a timely manner.
  • Successfully led swim training classes for participants of various ages.
  • Selected as mentor/trainer for new hires.
  • Supervised team of 30 staff members.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Interests

Always excited to learn something new and expand my skill set to increase proficiency and productivity. Enjoy spending free time reading or rebuilding cars and test them on a racetrack. Education is also a big part of my life and I enjoy it very much when I am able to disperse that knowledge. Any opportunity I find to be able to help someone in need i jump on. It is a dream of mine to make an impact in someones life to be able to save that individual. As someone who too was pulled from that low point i want only to bring others from that abyss.

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Resume Overview

School Attended

  • College Of Healthcare Professions
  • Allison L. Steele E.L.C.

Job Titles Held:

  • Associate
  • Shift Leader
  • Life Guard
Degrees

  • Certification : Medical Assisting
    High School Diploma

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