Seeking a management position in Kaiser Permanente who truly desires to make a positive change in the care of patients. Aspires to improve the quality of nursing care, promote safety, decrease costs, and enhance customer service.
Supervises a 40-bed unit in 5th Floor Medical Surgical/Telemetry/TCU.
Monitors quality of nursing care delivery within the unit of responsibility.
Actively coordinates with BedHub to ensure timely and appropriate transfer of patients.
Responds to all patients/family members requests/complaints by doing service recovery and ensuring that the patient is at the center of everything.
Personally acts a role model to reinforce to staff the importance of customer satisfaction.
Collaborates with other departments MDs. PT,ST, OT, Dietary, Discharge Planning, Pharmacy, and Respiratory Therapy to improve services across departments.
Ensures that patient rounding is done 100% at all times during admissions and discharges to achieve excellent customer service.
Completes performance appraisals in a timely manner and provides feedback consistently to staff.
Frequently acknowledges and recognizes staff during direct report rounding for their contributions and provide constructive feedback related to performance and goals.
Efficiently utilizes resources required to meet patient care needs.
Collaborates with the staffing coordinator in the daily assessment of staffing needs.
Reviews monthly attendance and provides feedback on a timely manner.
Provides supportive work environment by being accessible and visible to staff for problems, suggestions, and concerns.
Advocates for and provides educational opportunities for staff to maintain competence and to enhance the quality of nursing care.
Actively participates in performance improvement initiatives to improve patient quality care and patient safety.
Worked in a 24 bed unit to provide care to Cardiac patients.
Acts as Relief in Charge Nurse.
Precepts newly hired and newly graduates.
Acts as a resource for staff and co-workers.
Coordinates and collaborates with Interdisciplinary teams to set goals for patients to help achieve earlier discharge.
Provided nursing care under the supervision of registered nurse.
Provided nursing care under the supervision of the registered nurse.
Basic Life Support (BLS) Certification- expires August 2014
Advanced Cardiac Life Support (ACLS) Certification - expires March 2014
Registered Nurse in the State of California, License number 630375 - expires April 2015
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