Seasoned Manager with over 8 years of progressive experience in sales and customer service. Organized multi-tasker able to take on challenging locations and turn failing operations into successful enterprises with energy and resourcefulness. I have successfully managed a sales team and developed marketing strategies to increase revenue and control costs. Seeking to build on innate abilities and acquired skills with a challenging new role.
Empowers high-performing sales teams
B to B sales
Exceptional Customer Service
Cash handling and management
Strong Interpersonal skills
Revenue and profit maximization
Positive and friendly
Exceptional time management skills
Excellent work ethic
Team building expertise
Strong conflict resolution skills
Assistant Manager , 02/2015 to CurrentEnterprise Rent-A-Car － Dallas, TX
Established and maintained more than 30 business accounts.
Manage the overall success of one main branch and two satellite offices.
Train and develop a staff of fifthteen including; training on software, teaching sales tactics to increase sales and coaching of positive and corrective feedback
Handle customer concerns and resolve issues to maintain positive customer service.
Analyze financial reports to identify areas of growth to drive revenue and increase profitability (Increased operating profit of 47% over prior year).
Assisted in managing the success of a flagship branch and two satellite offices.
Researched opportunities in sales, customer service and account maintenance and reported back to the branch manager to help branch growth.
Developed new business relationships while maintaining current relationships.
Increased revenue and sales by meeting with company executives and potential new clients to establish corporate accounts.
Gained understanding of cost control, branch P&L statement and the requirements of running a profitable business.
Completed management training program in one year and passed six skill assessmentsLed team of 15 staff.
Assessed employee performance and developed improvement plans.
Resolved escalated customer issues in a timely manner.
Motivated staff to exceed quotas on a regular basis.
Engaged employees in business processes with positive motivational techniques.
Assitant General Manager (Apprentice), 08/2013 to 02/2015CHIPOTLE － IRVING, TX
Able to perform every job in the restaurant to include managing, serving, bartend, expo, and every station in the kitchen.
Carefully interviewed, selected, trained and supervised staff.
Clearly communicated pertinent information to staff, such as last minute menu changes and reservations.
Correctly calculated inventory and ordered appropriate supplies.
Recognized outstanding staff performance to boost company morale and production.
Quickly identified problem situations and resolved incidents to the satisfaction of all involved parties
Bachelor of Science:BUSINESS MANAGEMENT ,2012Hampton Univesity － HAMPTON , VA, USA