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assistant manager resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hello! My name is Jessica, I'm a born and raised Coloradoan who enjoys going out with friends, snowboarding and doing any outdoor activities in the warm Colorado weather. I've worked in restaurant, retail and spa positions so I've had experience in all important aspects of the workplace. Searching for a fun, fast paced job that is flexible and has a great team environment, I would love to find somewhere that is an exciting place to be at everyday with coworkers that are easy to communicate with and be around.

Skills
  • Dedication
  • Organized
  • Strong Sales Skills
  • Attention to Detail
  • Self Motivated
  • Relationship building and management
  • Shift Coverage
  • Product and Service Knowledge
  • Retail Knowledge
  • Cash Handling
  • Sales Expertise
  • Stocking and Receiving
  • Upselling Techniques
  • Customer Service
Work History
07/2019 to Current Assistant Manager Warnermedia | Coral Gables, FL,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
  • Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Prepared cash deposits up to $1000 with zero discrepancies
  • Surpassed daily sales goals 100% by cross-selling sunglasses and promoting additional products
  • Offered product and service consultations and employed upselling techniques
  • Sold various products by explaining unique features and educating customers on proper application
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
  • Assisted customers by finding needed sunglasses and checking inventory for items at other locations
  • Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue
  • Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases
  • Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
09/2021 to 05/2022 Licensed Esthetician Massage Envy | Shoreline, WA,
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Stocked treatment rooms with proper supplies.
  • Carried out product inventory checks, charting and consultations.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Assisted manager with daily spa operations.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Sterilized equipment for patient treatments.
  • Discussed procedures and treatment options with clients.
  • Educated patients on treatment options.
  • Administered treatments such as dermaplane and hydrafacials to more than 5 patients per day.
03/2016 to 04/2016 Internship Student Eleven Salon | City, STATE,
  • Managed reception area to monitor scheduled appointments for the salon owner.
  • Greeted office visitors, provided information, and directed to appropriate personnel for maximum team efficiency.
  • Liaised with management and instructors to receive constructive criticism for areas needing improvement.
  • Drafted internship report to summarize position, responsibilities, learning outcomes, and skills developed.
  • Replenished office inventory, removed trash, and delivered files to employees to maintain an organized workplace.
  • Assisted department staff by answering phone calls and responding to emails.
Education
Expected in 01/2021 to to Vocational esthetician Degree | IBMC College - Greeley, Greeley, CO, GPA:
  • 4.0 GPA
  • Presidents List 1st Semester 2020
  • Presidents List 2nd Semester 2022
  • Perfect Attendance Award Recipient
Expected in 08/2018 to to Associate Of Business Administration | Colorado Mesa University, Grand Junction, CO GPA:
Certifications
  • Licensed Esthetician - 2021

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Resume Overview

School Attended

  • IBMC College - Greeley
  • Colorado Mesa University

Job Titles Held:

  • Assistant Manager
  • Licensed Esthetician
  • Internship Student

Degrees

  • Vocational esthetician Degree
  • Associate Of Business Administration

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