Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Experienced manger adept at problem solving, customer service and hiring and training hardworking, quality staff.
Accurate cash handling
Store opening and closing procedures
MS Office proficient
Assistant ManagerMay 2015 to Current Rose's Department Store － Darlington, SCDirected and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Reorganized the sales floor to meet company demands.
CashierMar 2012 to May 2015 Cruizers － Darlington, SCWorked with customer service to resolve issues. Operated cash register with proficiency. Stocked and restocked inventory when shipments were received. Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standard procedures. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
CustodianAug 2010 to Jul 2012 Florence School District One － Florence, SCCleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Hand dusted and wiped clean office furniture, fixtures and window sills. Stripped floors using electrical cleaning equipment. Emptied and cleaned all waste receptacles. Kept utility sink rooms in clean, neat and orderly condition. Stocked toilet tissue and paper towels, as well as other restroom supplies. Swept and vacuumed floors, hallways and stairwells.
Assistant ManagerFeb 2005 to Mar 2010 Markette － Darlington, SCAddressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Wrote order supply requests to replenish merchandise. Maintained daily record of all transactions. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints.
Proficient in Microsoft office and extensive experience in customer service.
High School Diploma1991St . John High Shool － Darlington , SC