To design and produce creative digital teaching, learning and research solutions for organizations focused on delivering innovative education and training. To utilize technology as a vehicle to further student knowledge across disciplines.
TECHNOLOGY SKILLS Microsoft Office Suite (Word, PowerPoint, Excel) eLearning & Content Authoring (Captivate, Camtasia) LMS: (Blackboard, WebCT, Moodle, LiveMeeting) Basic Web Design and Development Graphic Tools: Photoshop ADDIE Model Knowledge SUMMARY OF QUALIFICATIONS
Diligent and analytical with excellent oral and written communication skills.
Strong problem solving skills with an ability to derive innovative solutions.
Strong work ethic and high integrity. Entrepreneurial, ownership-oriented mindset.
Devoted learner, have insatiable appetite to gain and apply new knowledge.
Ability to work individually or as a part of a team.
Some project management experience and knowledge along with strong business acumen from banking experience.
Assistant Manager06/2014 － CurrentBank of America, N.A
Overall to assist and support the banking center manager in leading associates to meet and exceed performance targets, ensuring the operational excellence of the center and creating an excellent customer experience.
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
Assist the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, and building and retaining customer relationships.
Assist with customer traffic in lobby leadership including direct routing of preferred customers to specialists from either the lobby or self-service area to help drive overall revenue growth.
Ensure customers are connected to the best financial resources to help them achieve their financial goals
Leverage available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy.
Handle customer escalations; ensure enterprise complaint tracking is executed.
Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement.
Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues.
Personal Banker09/2010 － 06/2014
Met and exceeded sales and customer/client service goals with the utmost of accuracy and highest ethical standards.
Referred financial solutions based on customer needs (e.g. Credit Cards, CD's IRA's, Loans).
Opened deposit accounts and take loan applications.
Responded to customer inquiries and concerns and creating positive solutions.
Established, retained and deepened relationships with branch customers and potential customers to achieve team sales goals and provide a quality customer experience.
Resolved complex service issues to guarantee customer satisfaction and retention.
Processed transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Senior Teller06/2005 － 09/2010Processed transactions with complete accuracy and ensured balancing. Managed and prevented risk to protect company assets. Assisted customers with their inquiries and concerns with the ability to refer products and solutions. Trained and supervised new hire tellers along with management. Ensured all bank logs and paperwork were audited daily without error to remain in compliance. COURSEWORK Differentiation in Instruction Technology in Education Curriculum Compacting Talent Development Psychology of Learning and Learners Instructional Technology
Master of Science:Georgia State University, College of Education - Instructional Design and TechnologyAtlanta, GA, USGeorgia State University, College of Education Atlanta, GA Master of Science in Instructional Design and Technology December 2015
Bachelor of Science:University of Houston, College of Education - Interdisciplinary StudiesHouston, TX, US
University of Houston, College of Educatio
Houston, TX Bachelor of Science in Interdisciplinary Studies; Mathematics Concentratio
International Society for Technology in Education. CASA: Advocate for Children
Solutions, Talent Development, Accounts And, Credit, Customer Inquiries, Exceeded Sales, Loans, Sales, Sales And, Sales Goals, Satisfaction, Associate, Customer Engagement, Customer Service, Exceed, Receptionist, Retail Sales, Excel, Learning Management System, Lms, Microsoft Office, Ms Office, Photoshop, Powerpoint, Problem Solving, Project Management, Web Design, Word, Instructional Design, Mathematics