assistant manager resume example with 4+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
D Detail-oriented Assistant Manager offers more than 1 -year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
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Experience
Assistant Manager, 03/2019 - Current
Twin Peaks Restaurant – Baton Rouge, LA
Twin Peaks Restaurant – Baton Rouge, LA
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Oversaw team development according to industry service standards to further customer loyalty.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Customer Service Representative, 04/2018 - 10/2018
John Crane Inc – Baltimore, MD
John Crane Inc – Baltimore, MD
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Made outbound calls to obtain account information.
- Answered 25 inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Recommended improvements to products and services to mitigate complaints.
Cashier, 08/2016 - 02/2017
Navajo Tribal Utility Authority – Kayenta, AZ
Navajo Tribal Utility Authority – Kayenta, AZ
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Processed 5 transactions per day with exceptional accuracy.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Increased sales by suggesting specific complementary items to customers.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Cashier, 05/2015 - 05/2016
Navajo Tribal Utility Authority – Winslow, AZ
Navajo Tribal Utility Authority – Winslow, AZ
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.3
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed sales transactions to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2013
Lil B Williamson - Mobile, AL
Lil B Williamson - Mobile, AL
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Resume Overview
School Attended
- Lil B Williamson
Job Titles Held:
- Assistant Manager
- Customer Service Representative
- Cashier
- Cashier
Degrees
- High School Diploma
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