Versatile in Property Management effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management.
Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.Trained and mentored new employees each year.
Conducted apartment tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”Handled customer complaints personally to verify they were properly handled.Created staff schedules in response to community needs.Managed all day-to-day activities involving tenants, subcontractors and property management.Taught, promoted and enforced safe work practices among on-site staff.Maintained accurate and updated websites and printed materials.Compiled and conveyed all operational and financial data to the regional manager.Fully abstracted all leases and entered all pertinent information into the Yardi VoyagerReviewed completed applications and assessed household information against file history and program regulations.Notified property manager when change in existing tenants circumstances might affect continued eligibility.Conducted annual re-examination appointments and housekeeping inspections.Maintained tenant relations with regular tenant visits and phone calls. management system.
10 Key, Accounting, Accounts Receivable, Administrative, Administrative Duties, Bookkeeping, closing, Communication Skills, CA, Conflict Management, Credit, Customer Service, floor plans, Inspect, Management Skills, marketing, market, Marketing and Sales, Microsoft Office, office, Payroll, policies, Problem Solving, Real Estate, repairs, reporting, sales, scheduling, Tax, Answer phones, 50 WPM
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