Committed, trustworthy, driven, and experienced retail manager. Employs the highest standards of respect for the store, co-workers, and the clientele. Strives to achieve high sales while maintaining an easy going and desirable workplace with low turnover. Enjoys all aspects of retail management, especially executing perfectionism in visuals. Extraordinarily competent at customer satisfaction and conflict resolution.
Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Assisted in opening a new store in Raleigh, North Carolina and trained new staff. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Acted as interim store manager while current store manager was on prolonged maternity leave.
Opened new store location and assisted in recruiting and training new staff in the first J Crew store in Charlottesville. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Trained new managers on store procedures and policies. Verified that all merchandising standards were maintained on a daily basis. Addressed customer inquiries and resolved complaints.
Shared product knowledge with customers while making personal recommendations. Verified that all merchandising standards were maintained on a daily basis.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Addressed and corrected sales staff communication issues in a tactful and effective manner. Addressed customer inquiries and resolved complaints. Contributed to merchandising ideas at team sale meetings.
Affectionately cared for two children, ages two months and two years old for two and a half years. Maintained accurate daily records of children's individual activities, behaviors, meals and naps .Promoted good behaviors by using positive reinforcement. Sparked creativity and imagination by helping children discover new things each day.
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