Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Results-focused Manager offering numerous years of experience leading talented individuals. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Trained team members in successful strategies to meet operational and sales targets while staying compliant with The Bureau Of Cannabis Control
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Submitted reports to senior management to aid in business decision-making and planning
Verified inventory counts remained within monthly tolerance levels and compliancy
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
Directly handled promotional details for the store on multiple platform levels
09/2015 to 09/2019
Offsite ManagerCbiz, Inc. – Tampa, FL,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
09/2013 to 09/2015
CoordinatorCuraleaf – Cutler Bay, FL,
Monitors appraisal orders and acts as liaison for timely appraisal delivery between loan production personnel clients and appraiser vendors. Function requires ongoing communication with loan officers, processors, and appraisers to keep orders flowing in a timely fashion
Responsible for ensuring that the Bank receives regulatory-compliant appraisals and evaluations that are in compliance with corporate policy and standards, Uniform Standards of Professional Appraisal Practice (USPAP), secondary market guidelines and document the results
Report inconsistencies and irregularities on appraisals
Communicate with appraisers/AMCs to obtain clarification
Assist in maintaining a quality control system that evaluates and monitors the ongoing performance of third-party professional vendors (appraisers)
Perform other responsibilities as directed by the Chief Appraiser, Team Leader, or other executive management
Functional PC skills and ability to learn specific bank-wide and departmental programs with working knowledge of Microsoft Word, ACAPS, REAL-EC, Magellan, & Excel
01/2012 to 09/2013
Dispensary ManagerKing Seaweed – City, STATE,
Used cannabis retail expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Produced regular scheduling and tip reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Directed training and retraining of employees to boost performance and enhance business results
Set aggressive targets for employees to drive company success and strengthen motivation
Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Updated pricing and signage to complete product displays and educate customers
Coordinated with social media, public relations and other teams to execute product introductions
Education
Expected in 07/2017
Bachelor of Science: Business Management Cuyahoga Community College - Cleveland, OH, GPA:
Expected in 2006
High School Diploma: Revere High School - Richfield, OH, GPA:
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