Motivated Assistant Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
I assist the Store Manager in assigned activities required to achieve store goals including control store operating expenses within budgeted allowances by setting employees schedules. Account for and secure merchandise inventory. Conduct periodic merchandise audits and approve discretionary return adjustments or exchanges. When necessary approve voided register transactions and ensure prompt deposit of daily receipts. Assist in training and motivating staff to achieve planned sales results by developing materials for and conduct periodic training for employees in product knowledge, service standards, policies and procedures and sales techniques as directed. Maintain employee production or sales records. Coach and counsel employees on job performance and recommend disciplinary action to Store Manager as appropriate. Monitor and enforce compliance with systems, policies and procedures and provide store manager with input for employee evaluation and appraisals. Serve customers and promote store sales by coordinating and monitoring status of repairs and special orders. Resolve customer complaints, using discretion to balance customer satisfaction and company interests. Discuss and present merchandise options to customers appropriate for their needs and interests and demonstrate to sales associates how to present merchandise and provide information about products, add-ons, services and payment options. Maintain clean and attractive store environment by overseeing placement and display of merchandise, signage and store collateral material, ensuring that it is displayed to standard and promotional plan. Direct store staff in daily cleaning of sales floor and office areas. Prepare reports as required by Store Manager by consistently maintaining professional knowledge.Stocked and restocked inventory when shipments were received.
As a Sales Associate, I greeted each customer with a smile respectfully. I stocked shelves with freight product and complete label maintenance when necessary. Checked out customers on the cash register, bagging their items, including wrapping breakable items and packing them for easy carrying. Received payment in forms of credit, debit, gift cards and cash and returning to the customer their receipt and or change. Thanked each customer for shopping at "The Christmas Tree Store". When customers were slow, returned unwanted items to their designated place in the store. Always assigned a section to keep neat and clean after store has closed. Delivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.
As a Shift Manager, I professionally answered store phones and received food orders through the computer system. Greeted customers and physically took food orders in person. Open and close the store in accordance to store guidelines. Collected money for food orders by using a cash register and return customer with change and receipt. Processed orders by accepting credit, debit, gift cards and cash. My duties also include maintaining the cleaning the restrooms and lobby area. Maintaining and monitoring store inventory. Delivered excellent customer service by greeting and assisting each customer. Processed all food orders through the computer. Greeted customers and physically took food orders in person. Open and close the store. Collected money for food order by using a cash register and return customer with change and receipt. Always addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service.
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