Versatile Assistant Manager with 30+ years in the automotive/tire industry trained in various aspects of auto mechanics, tires and certified Brake and alignment tech focusing primarily on day to day business operations who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of the tire industry. A Master Technician and strong leader who educates and trains new hires using unmatched industry expertise with an unsurpassed worth ethic.
Manage a team of 9-25. Opened/closed the store, which includes counting cash drawers, making bank deposits.Help and educate customers on product and service offerings on select products to best fit their personal needs. Communicate with customers regarding vehicle issues and potential repairs. Removed and/or replaced tires, shocks, struts, brakes.Keep current on market and product trends to effectively answer customer questions. Contribute to repeat and referral business by using strong customer service and problem solving skills. Guide employees with decisions concerning repair and replacement of parts. Built and maintained effective relationships with peers and upper management.
Assisted with hiring and training of new employees on company customer service policies and service level standards for new store location in Maple Valley. Managed team of 10-28 team professionals. As Assistant Manager I did all the hiring at the Bonney Lake store. Served as mentor to junior team members. Resolved customer complaints, exchanging merchandise for warranty work, approved/denied credit, and finalizing sales. Service calls on customers off site commercial equipment or vehicles, many being after hours and weekend emergencies.
While in sales and service I assisted the store management with business operations by maintaining records and files, preparing budget and inventory reports, ordering supplies.
Completed customer service management training
Coursework in Management and other training programs Les Schwab Tire Center Operations Management seminar
Les Schwab Tire Center Operations Management seminar
Automotive Service Certificate in brakes and alignment
Basic Vocational Certificate: Forklift Operator
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