Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialized in quality, speed and process optimization. Focused on surpassing expectations and driving team success.
Skills
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Work History
01/2015 - 12/2020Assistant Manager | Pets At Home Group - Guernsey , WY
- Promoted to Assistant Manager after only three months with company.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
03/2017 - 03/2020Shift Leader | Tacocabana - San Marcos , TX
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
03/2016 - 05/2017Server | Lettuce Entertain You Enterprises - Edina , MN
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Checked identification to enforce age regulations for alcoholic beverages.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
01/2014 - 12/2016Server | Lettuce Entertain You Enterprises - Washington , DC
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
Expected in 12/2020Germanna Community College, CityAssociate of Arts And Sciences: Nursing
12/2018Germanna Community Collage , CityAssociate of Arts And Sciences: General Studies: Pre-BSN
05/2018Germanna Community College, CityCertificate : Allied Health
12/2016Germanna Community College, CityCertificate : Accounting
12/2015John A. Logan , CityCertificate : General Business
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Resume Overview
School Attended
- Germanna Community College
- Germanna Community Collage
- John A. Logan
Job Titles Held:
- Assistant Manager
- Shift Leader
- Server
Degrees
- Associate of Arts And Sciences : Nursing
Associate of Arts And Sciences : General Studies: Pre-BSN
Certificate : Allied Health
Certificate : Accounting
Certificate : General Business
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