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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Proactive bank supervisor with over 8 years of progressive experience. Excellent record of delivering sales results, P&L management, staff supervision and customer service. Well-regarded interpersonal, analytical and problem solving skills.

Highlights
  • Multilingual (Portuguese, English, Spanish)
  • Excellent communication skills
  • Customer Retention
  • Business Modeling
  • Strong work ethic
  • Team Building and supervision
  • Negotiating skills
  • Customer retention
Experience
Assistant Manager
January 2010 to January 2013 Citibank N.A － Clifton, NJ
  • Conducted procedures relating to office security: monthly audit checklist requirements, security procedures, security equipment testing, office security training, and cash audits.
  • Established goals that include selling and cross-selling product and transactional volume.
  • Handled and solved account related issues while maintaining positive relations with customers.
  • Provided supervision and direction of the office in the absence of manager.
  • Conducted daily coaching and job training sessions with all bank employees.
  • Managed to increase teller referrals by 60%.
  • Worked closely with manager to acquire new relationships, deepen and enhance current relationship resulting in have the Clifton branch one of the leaders for the New Jersey North area in 2011 and 2012.
  • Responsible for reviewing and approving all wire transfers.
  • Received a satisfactory audit in 2011 with no exceptions.
  • Collaborated with the branch manager in staff hiring and performance management.
  • Conducted monthly staff evaluations, for six staff members, designing/implementing action plans when needed.
Personal & Business Banker
April 2008 to January 2010 Citibank N.A － Park Ridge, NJ
  • Nominated as "Top Sales Leader" during the 2008-2009-business year at the Park Ridge branch office.
  • Received 100% on all "Shop Scores" for quality service and sales to all Citibank clients, 5 evaluations over an 8 months period.
  • Achieved 100% of all personal monthly sale goals.
  • Developed and implemented strategies to improve client base and sales plans, targeting prospective customers in developing external business.
  • Responsible for scheduling on-site "Bank at Work" programs, branch activities & events.
Service Officer
May 2007 to April 2008 Citibank N.A － Hackensack, NJ
  • Exceeded all personal referral goals, ranging from 100% to 150%, within an 11 month period.
  • Won a Citi Idea Network prize for submitting an idea of improving the Concierge Q System to expedite customer service.
  • Assisted bank manager with all daily operations and weekly reports.
  • Assisted bank manager with auditing procedures and accuracy of customer account information.
Education
B.S : Business Administration, July, 2003 University Lutheran of Brazil － Canoas, Rio Grande do Sul, Brazil
  • Evaluated and accredited as a 4 year bachelors degree by World Education Services, Inc. USA – Montclair
  • University
  • Exceed all US Business Administration university bachelor program requirements.
Licenses and Specialities
  • Licensed Life & Accidental Health Insurance Producer
  • Medallion Signature Stamp Certificate
  • Nationwide Mortgage Licensing System & Registry (NMLS) # 721894
  • Proficient in Microsoft Word, Power Point, and Excel
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Resume Overview

Companies Worked For:

  • Citibank N.A

School Attended

  • University Lutheran of Brazil

Job Titles Held:

  • Assistant Manager
  • Personal & Business Banker
  • Service Officer

Degrees

  • B.S : Business Administration , July, 2003

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